Operations Manager/Senior Manager

2 weeks ago

United Kingdom Local UK Full time

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.
Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets.
Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.
You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets
• This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system
• Liaise with local authorities as appropriate 
• Proactively manage risk and deal with insurance issues relating to your cluster 
• Produce management reports in accordance with the needs of the business 
• Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business 
• Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity
• Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster
• Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
• Measure and track quality at all levels in your cluster and act where quality standards drop below expectation 
• line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations
• Train, develop, induct and mentor direct reports, building a culture of continual development
• Deliver in the following areas (as a minimum)  ensuring performance standards are met:
o Health & Safety, Environment, Risk Mgmt & Quality
o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration
o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables
o Recruitment, Development, Engagement, Performance Management, People Management
o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance
• Previous facilities management experience, this includes line management responsibility and contractor management 
• High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified 
• Strong commercial acumen is essential, and experience of managing a P&L is preferable 
• Analytical skills, competent in performance management – analysis and reporting techniques 
•

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