Third Line Engineer/3rd Line Support Engineer

4 weeks ago

Kingston upon Thames Greater London, United Kingdom Jonothan Bosworth Full time

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer.
The ideal candidate will have several years solid commercial experience working for an MSP in hardware repair, swap out, installation, break fix and maintenance on major brand servers, desktops & notebooks. Also, anyone with good experience with design, implementation and migration of any Microsoft Infrastructure products especially Exchange Messaging will be of interest to us.
Around 80% of your work will be carried out remotely from our clients’ office near Epsom in Surrey and there is also a large element of telephone work so excellent communication skills are essential.
Engineers with good working knowledge and commercial experience with Microsoft Server 2008R2/SBS/2012R2/2016 and experience with design, implementation and migration of Microsoft Infrastructure Products especially Exchange will be of interest.
Some Networking skills will be beneficial.
Applications, AV Products (i.e. Datto, Veeam ), Remote Desktop Services (i.e. Microsoft & Citrix ), and Virtualisation ( Hyper-V/VMware) we’d like to hear from you TODAY.
Candidates familiar working with Helpdesk PSA Ticketing software such as AutoTask, Connect Wise or similar will be highly desired.
This role is centred on the support, maintenance and break/fix of both hardware and software; installation, service, repair & break/fix of HP ProLiant & Dell PowerEdge Servers, Desktops & Notebooks, and the servicing of DSL & Lease Line Circuits and associated hardware.
So, if you have solid experience around diagnosing, trouble-shooting and resolving IT issues, as well as checking & monitoring client servers and backups and responding to flagged failures, please get in touch.
3rd Line Engineers with experience in managing a team of engineers to deploy and deliver IT projects, with knowledge of IP Telephony ( BroadSoft & Polycom) & Storage ( Dell EqualLogic & HP ) and Pre Sales IT Technical Support skills are likely to receive an immediate interview request.
The  telephone interviews with take place as soon as possible. ( This a fantastic job opportunity for the right individual, as our client e ncourages, promotes and invests in further training to develop and improve all staff. Benefits include evening & weekend overtime, mobile & internet covered expenses, and vendor training.
A full UK driving license is desirable and you must be available to work flexible hours including evenings and weekends on a shared shift basis.
Please contact Kira at Jonothan Bosworth Recruitment Specialists ASAP for more information.
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