Team Leader

7 days ago

Chesterfield Derbyshire, United Kingdom Andy File Associates Full time

Andy File Associates Ltd are acting exclusively as a recruitment agency with regards this permanent position on behalf of our client AAG IT Services Ltd. Job Role: IT Delivery Team Leader
Reports to: IT Operations Manager
The primary focus of this role is to lead and be Accountable for the IT Delivery Team within AAG. This role is for an IT engineer who has experience in implementing IT projects, particularly cloud infrastructure and Microsoft products and services and would like to continue with implementing technical solutions. The work which falls under this teams remit includes projects, other implementations not deemed large enough for full project management, client onsite visits, and on-boarding of new clients. In addition to implementing projects and other work, the Team Leader will be responsible for leading a team of six on a day-to-day basis. The Team Leader will plan and provide technical guidance and support to the engineers to ensure smooth and efficient delivery of all projects and other work and guarantee customer satisfaction. They will also identify smarter ways of working through post-project and ticket analysis and new technologies and ensure all projects are smoothly transitioned to the Service Desk for ongoing support.
It is essential that this person has excellent organisation, communication, and relationship-building skills.
Ensure excellent customer satisfaction through effective delivery of your own and your teams projects and other work to the agreed cost, time, scope, quality, and security constraints.
Lead the team and provide technical assistance and support.
Responsibility for driving continuous improvement of project management processes and practices.
Provide project reporting and communicate with all stakeholders.
Provide weekly and monthly project pipeline / utilisation data to support effective business decisions.
It is expected that planning resources and running the various internal meetings for this team will account for around 1 to 1.5 days per week
Excellent time management skills to manage and organise a team and its workload to achieve company goals
Ability to manage conflict and make informed decisions by analysing information and by understanding commercial impact on both the client and AAG
Anticipating challenges and developing solutions to keep the project on track
Previous experience as a project engineer and/or project manager essential.
Good knowledge of Windows Server, Virtual environments including VMWare, SQL Server, entire Microsoft stack, Networking LAN, WAN VPN and Wireless, Active Directory, Antivirus.
Microsoft Azure IaaS
Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks being flexible and open to change as projects evolve
Relevant and current experience working in an IT Engineering background.
A recognised qualification in project/programme management such as Prince 2 or APM is desirable but not essential.
5 working flexible hours between 8am - 6.00pm.
25 days plus stats hols, pension, Westfield Health after 6 months.

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