Senior Client Servicing Administrator
4 weeks ago
Customer Services Administrator
Free Parking Onsite & Close to public transport
NO WEEKENDS – Monday to Friday 09:00- 17:00
We have an opportunity for a Customer Service Administrator to join a well-known organisation on the Isle of Sheppey. We are supporting the growth of the company with new projects being taken on board. You’ll be based in the office with a close knit team completing various duties within the role. This role is based in a modern open plan office environment with opportunity for progression and full training being provided.
Your primary duty will be to support their customers, you will be the first point of contact for any enquiries and will provide the full detail of the services they offer as well as offer a positive experience Answer customer questions about our products and services, providing accurate and quick information
Address customer complaints using listening skills, clear communication, and empathy to find solutions or escalate issues when necessary
Monitor key performance areas and generate reports to support improvement
Provide information on related products and services that can be offered
Respond to customer reviews and feedback to ensure a positive customer experience is achieved
Use in-house systems to accurately record data
Company social events
Pension scheme
Cycle to work scheme
Opportunity to Progress
Free parking onsite and close to public transport
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