Operations Manager/Senior Manager

3 weeks ago

Middlesbrough, United Kingdom in Tenerife Full time

GB Bank
We are a small team of ambitious, passionate, andcommitted people who have come together to make our shared purpose areality – to help build better futures for the communities that needit most. Following the award of our full banking licence, we aredelighted to be adding to our team to enable our big ambitions. We aredetermined to grow a bank that we can be proud of. In this exciting, newly created role we’ll ask you to lead ondelivering the Bank's strategies and plans to align with industrystandards and regulations for Incident Management, OperationalResilience, and Business Continuity. This is a really varied rolewould suit someone who is a self-starter, enjoys being hands-on andwould welcome the opportunity to work closely with a wide range ofstakeholders in an ever-changing and growing business.
Managing and co-ordinating allproblems and incidents to help minimise the impact for our customersand stakeholders, ensuring service operations are restored quickly.
Setting clear standards for Operational Resilienceby defining the maximum tolerable level of disruption to importantbusiness services, supported with specific outcomes and risk metrics.
Building an effective Business Continuity and crisismanagement regime, being responsible for the development of BusinessImpact Assessments (BIA), Business Continuity Plans (BCP) test plansacross the business, embedding governance, roles, andresponsibilities.
Prioritise the things that mattermost, by understanding our important business services and determinewhich have propensity to pose an intolerable harm or high risk.
Deliver the Bank's Operational Resilience roadmap to helpprevent, adapt, respond to, recover from, and learn from operationaldisruptions.
Leadingimprovements in Business Continuity by designing, building, anddelivering plans, against requirements, policies, frameworks, and bestpractices e.g., Promoteand influence a positive culture across the Bank and embed intobusiness-as-usual practices.
Provide support to teams acrossthe Bank and define and embed shared responsibilities.
Coordinate and lead testing plans, highlighting weaknessesand areas for improvement.
Provide monthly and ad hoc MI asrequired for management and risk committees.
Liaise withstakeholders to provide updates on compliance status and deliveryroadmaps.
Upon resolution of an incident, produce an incident reportidentifying root cause analysis and lessons learnt and improvements.
Hands on experience of working in incident response &management, operational resilience, and business continuity roles.
Good knowledge and application of ITIL Incident and Problemmanagement practices.
Proven record inthe development of business continuity deliverables e.g., Amazon AWS, Microsoft products (Azure, Office365).
Project management and planningexperience.
Problem-solving skills and an ability to interpretdata to identify emerging risks and key trends.

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