Strategic Client Manager

3 weeks ago

United Kingdom InterpretersLive Full time

Sign Solutions was established in 1998, as leading experts in the provision of interpreting and translation services. We are friendly, professional and offer helpful advice to our clients, the Deaf community and language service professionals.

We are a specialist service provider and the only organisation in the UK that offers: face to face & remote interpreting, training, communication support, translations and pre-booked/on-demand video interpreting all in one place.

We provide face to face interpreting for all sectors across the UK including contracts in medical legal and education. We only work with NRCPD.RBSLI registered British Sign Language interpreters and a range of other communication professionals.

Our training centre provides qualifications in BSL, Deaf Awareness as well as online CPD courses for British Sign Language interpreters and company employees covering a range of HR and business topics.

Our BSL translation service creates bespoke accessible digital content ensuring information is accessible to Deaf people

Job Description

How you’ll make an impact

  • Develop a solid, trusting and mutually beneficial relationship between the client and Sign Solutions
  • Daily interactions with public and private sector clients
  • Develop a complete understanding of theclient’s needs and provide solutions
  • Respond in a timely manner and provide outstanding customer service
  • Manage communications between the client and internal teams
  • Analyse client data to improve access to services for the client and drive increased accessibility and inclusion
  • Meet client specific and organisational specific deliverables/targets according to proposed timelines.
  • Implementation, nurturing and renewal of contracts
  • Growth of client accounts and service lines consumed
  • Conversion of clients to contribute towards ESG and Net zero targets
  • Deliver extensive knowledge of all service lines
  • Drive and lead commercial negotiations
  • Advanced and accurate reporting for the executive team and board
  • Informative MI for clients
  • Implementation and re-implementation to support contracted clients awareness
  • Drive value added conversations

Experience you’ll bring

  • Previous experience in client management at a strategic level
  • Willingness to travel
  • Understanding or willingness to understand technology and environmental benefits
  • Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
  • Ability to develop an in-depth understanding of the client and their operational needs and challenges
  • Able to analyse data and sales statistics and translate results into better solutions and customer service
  • Able to multitask, prioritise and manage time efficiently
  • Goal-oriented, organised team player
  • Self-motivated and self- directed
  • Strong strategic verbal and written communications skills
  • Strong problem solving capabilities
  • Experience of Power BI and dynamic client reporting
  • Team player
  • Resilience and adaptability in a dynamic and competitive market environment
Qualifications

Previous experience in client management at a strategic level

Additional Information

Salary & Benefits

  • Salary dependant on experience range 30k to 40k
  • Target related bonus
  • 37.5 hour week Monday - Friday
  • Attendance bonus
  • Health and Wellbeing schemes
  • Worcestershire Works Well health and wellbeing level 1 accreditation
  • Policies to include Mental Health,Menopause and more
  • Access to mental health specialist support
  • Birthday celebrations/gifts
  • Employee Assistance Programme
  • Discounts and perks platform
  • Team events
  • Training
  • 1 paid volunteering day per year
  • Occupational Sick Pay (OSP) and (SSP)
  • Work for an established company with 25 years in the industry
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