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Strategic Relationship Manager

4 months ago

United Kingdom BPP University Full time

Vacancy details
Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Client Services - Client Relationship

Title

Strategic Relationship Manager

Contract Type

Permanent

Job Purpose

Are you a go-getter who loves building relationships? Want a flexible and more sociable work environment? This role could be just for you

Ready to be the driving force behind our Relationship Management team?

Apply for the Strategic Relationship Manager role and lead the way.

You will be managing a team of Relationship Managers and a portfolio of some of BPP’s largest clients, ensuring all contractual SLAs are delivered upon and to retain and develop key client relationships to support BPP’s B2B strategy.

You will strategically support the growth and development of the Client Services Department working closely with the Assistant Client Services Director and Client Services Director.

Subsequently you will run, retain and grow accounts within the Client Services portfolio through strong partnerships internally and externally. Along with being the escalation point for clients within the designated client portfolio.

You will meet client SLA’s and contractual requirements. Providing an excellent quality service and experience to our key clients and their students/learners

Job Background

Please note, this role is Home and Office based with the office location being either London or Manchester.

Key Responsibilities:

Please see the job description attached.

Department

Client Services - Client Relationship

Vacancy location Location

UK, Nationwide

Candidate Criteria

• A proven track record of managing successful relationships with clients/customers at a senior level
• A proven track record of managing, leading and developing teams
• Experience in working with demanding clients and under tight deadlines
• Apprenticeships knowledge/experience
• Project Management skills, managing complex activities to tight deadlines
• Excellent communication skills: verbal and written
• Excellent planning skills, able to create high level & detailed plans
• Excellent negotiating skills, being able to influence outside of line management structure
• Previous experience of negotiating supplier/client contracts and understanding the key challenges
• Passionate about providing excellent client service with a positive approach to dealing with people and building relationships
• Proactive and professional attitude to work
• Ability to cope with conflicting demands and prioritising tasks
• Strong motivation and positive approach to team working
• Experience of working to KPIs and SLAs in a commercial environment
• Knowledge of BPP product range and existing BPP processes and support functions
• Experience within the education/training sector would be preferred but not essential

The successful candidate will be required to undergo a credit check and basic disclosure check. Contract Hours

37.50

FTE

1.00

Competitive

Attachments Full Job Description

Attachments Full Job Description Strategic Relationship Manager.docx (43 Kb) #J-18808-Ljbffr