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Scheduler (Permanent)

4 months ago

Darlaston West Midlands, United Kingdom Nationwide Platforms Full time

We are currently recruiting for a Scheduler to join our Regional Engineering Team based at our offices in Birmingham. Reporting to the General Manager you will be responsible to ensure an excellent customer experience during the breakdown journey by coordinating and planning mobile engineering resources effectively, ensuring the quickest response to reported breakdowns and maximised productivity of the Mobile Engineers, whilst keeping the customer fully informed along the way. To work as part of the regional engineering team, contributing to the achievement of the regional performance. To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations. In return you will receive a Competitive Salary, 25 annual leave plus bank holidays, life assurance, Westfield Health Cash Plan, Auto Enrolment Pension Scheme & Lifestyle Benefits – discount on Selected high street stores Responsibilities include:

  • Plan breakdowns attendances, considering mobile engineers workload capacity, urgency of the breakdowns, geography, and other elements to ensure quick resolution of the breakdowns and effective management of the mobile resources.
  • Plan other types of field jobs, such as LOLER inspections, overload tests and others
  • Ensure effective and balanced workload of mobile engineers
  • Raise purchase orders to third party suppliers for work undertaken
  • Coordinate appropriate external suppliers’ attendances of the breakdowns
  • Continuously review any breakdowns that require revisits and follow up with depots spare parts orders for machines on hire
  • Coordinate machines exchanges with depots and admin teams keeping fully appraised of ongoing activities
  • Efficiently communicate with customers regarding the status of the breakdowns, planned machines swap outs, revisits etc
  • Identify, investigate, and resolve anomalies with breakdowns data
  • Produce and distribute appropriate technical reports necessary reports and follow up KPI data
  • Maintain effective, up to date reports on all breakdowns to ensure their prompt closure
The ideal candidate will have/be:
  • Geographical Area: Birmingham based, with possible occasional visits to depot network
  • Good understanding of UK geography
  • Understanding of planning and resourcing activities
  • Credible communicator, oral and written, with customer facing experience
  • Ability to work on their own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the set targets
  • Good upward and downward communication skills and an ability to navigate the organisation to gain the best result
  • Excellent IT skills – Excel, E-mail and internal systems
  • Good time management skills
  • Ability to work under pressure to tight deadlines
Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs. Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence. We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme. For further information please contact the Recruitment Team on (phone number removed) or (url removed)