Customer Service Advisor

2 weeks ago

Belfast, United Kingdom Lidl Northern Ireland GmbH Full time

Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Are you as flexible as us? We have different shifts to suit your lifestyle. Come and speak to us to see what we can offer you. This may be your next career move
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
What you'll do
Interact with the customer in a pleasant, friendly, and helpful manner
Maintain store cleanliness and hygiene standards
Ensure the correct quantity and quality of goods are made available to our customers
Follow freshness and rotation principles
Prepare, bake, and display bakery products
Ensure all waste is managed correctly
Assist in the stock count process
What you'll need
A can-do attitude and excellent customer service skills
The willingness to go the extra mile for our customer
To be responsible and reliable
To enjoy working in a fast-paced, varied environment
A good team player
Preferably, previous experience working as a Store Assistant, but this is not essential provided you have the right attitude
What you'll receive
Through our salary system, we ensure pay equality across all positions at Lidl
~£11.60 per hour rising to £13.50 per hour over 4 years
~ Additional supplements paid depending on the days & hours worked
~25% additional pay for any unsocial hours worked
~50% supplement for any hours worked over 40hours
~50% supplement working on a Sunday
~29 days holidays per annum (pro rata, including Bank Holidays)
~ Company pension after 1 year
~ Genuine opportunities for career development
~ Generous discounts available; Circle K, Bike to Work
~ Maternity Leave top up, Marriage leave, Employee Assistance Programme

Year 1
~ Basic Rate £11.60
~£14.50 (Unsocial Hours)
~£17.40 (Overtime/Sundays)

Year 2
~ Basic Rate £12.20
~£15.25 (Unsocial Hours)
~£18.30 (Overtime/Sundays)

Year 3
~ Basic Rate £12.80
~£16.00 (Unsocial Hours)
~£19.20 (Overtime/Sundays)

Year 4
~ Basic Rate £13.50
~£16.88 (Unsocial Hours)
~£20.25 (Overtime/Sundays)

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
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