Customer Account Manager
2 weeks ago
Job Description It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?
Real Chemistry is looking for a Senior Account Associate join our growing team
What you’ll do:
As well as your strong focus on day-to-day project management, you are learning how to manage client relationships. You are already able to manage small and medium sized projects from start to finish and will be gaining experience of managing others and delegating. Both clients and your colleagues know they can rely on you to make sensible decisions, and to be efficient and reliable.
We focus on results so encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognize the importance of a clear career structure and realistic expectations. Being an excellent Senior Account Associate means being able to do the following:
Client work:
Take full responsibility for planning ahead and managing your time, priorities and deliverables across your accounts, proactively seeking guidance from your account leads and line manager, if required; highlight risks to project delivery, as necessary
Maintain an awareness of workstreams across your accounts; identify opportunities to delegate effectively (both up and down), matching suitable assignments with more junior team members for their professional development and effective delivery; and support more junior team members with agenda development and review actions, timelines, status reports, etc. so that minimal senior input is required
Manage small to medium sized projects from start to end, ensuring that they are delivered to cost and deadline, including managing internal and external resource where required
Manage status calls by notifying your team in advance of the agenda points they are assigned to, and leading the calls
Actively demonstrate an understanding of your clients’ needs (building an awareness of their strategy and brand) and preferences in your interactions and the delivery of work; as well as initiative to aid problem solving or delivery of client service
Provide accurate and timely information to clients, both verbal and in writing
Lead sections of client teleconferences and face-to-face meetings, providing
recommendations and counsel to clients, where appropriate
Develop writing skills further; conducting research, drafting the complete first draft, and ensuring content is accurate
Self-Development
Understand the reasons behind why we are doing the programme and project objectives, and be able to effectively communicate these internally and externally
Maintain an awareness of the professional development of more junior team members on your accounts, through regular catch ups and your interactions
Develop your coaching, delegation and briefing (both internally and externally with suppliers) skills, and lead by example; use these approaches to upskill, develop and inspire more junior team members
Buddy new AA/SAA starters
Financial
Manage the cost trackers for your accounts, ensuring costs are accurately recorded and keep your account lead with how costs are tracking against the budget
Begin to draft budgets, talking your account lead through your rationale
Complete your timesheets accurately and on time
Submit your expenses claims accurately and on time
Growth and New Business
~ Take an active role in new business, which may include undertaking and presenting research to the pitch team, or facilitating team input via brainstorms/presenting as part of the pitch team
Business and Environment
Immerse yourself in the medical communications and pharma industries, and your client companies and therapy areas: engage with every opportunity to establish an awareness of developments, innovations and trends. Look for opportunities to reflect these in your work and flag your ideas to your teams and wider team to raise your internal profile
Get involved with the agency’s non-client work, e.g. inspiration/charity/social projects, as required
This position is a perfect fit for you if:
~Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
~ You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
~ You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
~ You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
Must have minimum of a bachelor's degree in a high science subject and previous industry experience
Must be able to demonstrate a strong knowledge and interest in medical communications (through academic studies or some work experience)
Relevant degree in a scientific subject
An interest in the healthcare sector and a willingness to learn and grow both within the company and the industry
Open minded and eager to learn – the more you put in, the more you get out
Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
Professional presence, performs with a sense of urgency and with a client service orientation
Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
High energy, able to effectively operate in fast-paced, growing and evolving environment
Strong written and oral communication and presentations skills
Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
Real Chemistry offers a comprehensive benefit program and perks. Learn more about our great benefits and perks at:
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