Senior ICT Infrastructure Specialist

2 weeks ago

London, United Kingdom McDonald's Corporation Full time

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.
McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.
McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
Company Vision and Culture
Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Community: We are good neighbours
Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely.
An exciting opportunity to work as part of the Service Operations Team, the Site Reliability Officer / Infrastructure Engineer will be responsible for improving the value of IT to the business by reducing the occurrence of systematic issues within our services. Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
Accountable for populating the Configuration Management Database and associated process (tool administration will be owned within Asset and Configuration Management)
Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.
Reports to the Restaurant Technology Problem Manager and has a close working relationship with IT partners including: Capgemini, o2, Sopra Steria and Vista, collaborative working with IT Product Managers, RSG (Operations) Team, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, IT functional teams and 3rd party IT Test team.

Proven experience in Cisco/Networking
Experience with monitoring and observability tools (e.g. Experience with configuration management systems (e.g. Experience working with continuous integration/continuous deployment tools (e.g. ITIL Problem Management qualification desirable and strong analytical skills
We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."
#LI-Hybrid
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