Senior Ict Infrastructure Engineer
4 weeks ago
**Senior ICT Infrastructure Engineer**
**Tasks**:
- Actively participate in projects aimed at improving ICT services and implementing cutting-edge solutions
- Create new or improve existing solutions and processes to improve workplace experience
- Work as a team to ensure that all tickets are owned and progressed through their lifecycle to a prompt resolution and agreed customer closure, ensuring timely escalation to another team as/when necessary
- Manage and meet SLAs and OLAs
**Benefits**:
- Opportunities to participate in knowledge-sharing sessions
- Provision of external and formal training to further develop your skills
- Extensive on-the-job mentoring and training
- A vibrant work environment within a technology company
- Friendly, collaborative and social environment
**Qualifications**:
- Bachelor's degree in Computer Science, Telecommunications, or a closely related field
- Expertise in ICT Infrastructure, Networks, and Security
- Excellent teamwork and problem solving skills
**About Reply**
Reply is a leading IT Consulting company, specialised in the creation and implementation of solutions based on new communication channels and digital media. Through its network of specialist companies, Reply supports some of Europe's leading industrial groupsin Telco & Media, Industry & Services, Banks & Insurance, and Public Administration to define and develop business models, suited to the new paradigms of Artificial Intelligence, Big Data, Cloud Computing, Digital Communication, Internet of Things, Mobileand Social Networking.
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