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Member (Customer) Assistant- Hadleigh
4 weeks ago
Do you have a strong passion for providing exceptional customer service?
We are looking for someone to join our Hadleigh Branch, IP7 5EL.
We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships.
You will take satisfaction in providing that personal touch, that results in excellent customer service.
You'll also be interested in learning about our products and services so that you may discuss them with our members.
Salary and working hours:
Hourly pay from £11.55
Monday to Wednesday, 9am to 5pm (21 hours a week). Rotated Saturdays are required.
Greeting customers as they enter the branch.
Making sure to listen to and fully understand our customers' needs to provide them with the best possible service.
Accurately managing financial transactions and resolving any customer account concerns or queries.
Holding yourself accountable for adhering to the compliance requirements that keep our company and customers safe.
Conducting appropriate checks to safeguard our members’ investments and guard against financial crime.
Being an ambassador for the Society by supporting the branch within their local community.
About you
As a Member Assistant you will:
Be able to demonstrate a reasonable level of competency in Maths and English, ideally at the GCSE level
Confident, with a passion for delivering exceptional customer service
Enjoy taking ownership of your work and working within a team
Have a positive can-do attitude and a good eye for detail
Ideally have experience in the customer service industry
The Suffolk Building Society will reward you with:
Success-Sharing Bonus (discretionary)
On-the-job training and excellent career progression opportunities within the branch and our Head Office
Financial support with ongoing professional development
23 days annual leave increasing with tenure, plus bank holidays (pro-rata)
Pension scheme, and free pension advice
Life insurance
Wellness programmes
Free uniform
Opportunities for volunteering with local charities
When applying for this role, please submit a CV and details of why you are interested in the role.
Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.
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