Member (Customer) Assistant- Hadleigh

4 weeks ago


United Kingdom Suffolk Building Society Full time €12

Do you have a strong passion for providing exceptional customer service?

We are looking for someone to join our Hadleigh Branch, IP7 5EL.

We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships.

You will take satisfaction in providing that personal touch, that results in excellent customer service.

You'll also be interested in learning about our products and services so that you may discuss them with our members.

Salary and working hours:

Hourly pay from £11.55

Monday to Wednesday, 9am to 5pm (21 hours a week). Rotated Saturdays are required.

Greeting customers as they enter the branch.

Making sure to listen to and fully understand our customers' needs to provide them with the best possible service.

Accurately managing financial transactions and resolving any customer account concerns or queries.

Holding yourself accountable for adhering to the compliance requirements that keep our company and customers safe.

Conducting appropriate checks to safeguard our members’ investments and guard against financial crime.

Being an ambassador for the Society by supporting the branch within their local community.

About you

As a Member Assistant you will:

Be able to demonstrate a reasonable level of competency in Maths and English, ideally at the GCSE level

Confident, with a passion for delivering exceptional customer service

Enjoy taking ownership of your work and working within a team

Have a positive can-do attitude and a good eye for detail

Ideally have experience in the customer service industry

The Suffolk Building Society will reward you with:

Success-Sharing Bonus (discretionary)

On-the-job training and excellent career progression opportunities within the branch and our Head Office

Financial support with ongoing professional development

23 days annual leave increasing with tenure, plus bank holidays (pro-rata)

Pension scheme, and free pension advice

Life insurance

Wellness programmes

Free uniform

Opportunities for volunteering with local charities

When applying for this role, please submit a CV and details of why you are interested in the role.

Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.

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