Production Print Engineer
1 month ago
This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas.
To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
- Respond to customer service requests for the repair of business equipment and production printers
- Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
- Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
- Work with colleagues to help overcome new or unusual faults
- Invoke the call escalation process in a timely manner
- Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
- Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
- Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
- Manage an effective car stock of spare parts and consumables
- Make full and proper use of all resource materials and equipment supplied to you
- Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
- Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
- Keep customers advised on any ongoing issues such as return to fit parts requirements
- Constantly review and look to develop your own customer handling skills
- Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
- Develop a solid working relationship with customers by providing the best possible services and support
- Attend manufacturer and in house training courses
JBRP1_UKTJ
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Print and Production Operative
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Cambridge, United Kingdom Future Recruitment Ltd Full timeNEW VACANCY! (PT3155)TRAINEE / JUNIOR DIGITAL PRINT PRODUCTION OPERATOR / FINISHERENTRY LEVEL OR JUNIOR - FULL TRAINING PROVIDEDCAMBRIDGESHIRE£Open (Depending on Experience) + Bonus + Overtime + PensionHours of Work: 9am to 5pm or Flexible Start and Finish between 7am and 7pm Our client is a managed print solutions company, specialising in Design, Print,...
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Cambridge, Cambridgeshire, United Kingdom Future Recruitment Ltd Full timeNEW VACANCY (PT3155)TRAINEE / JUNIOR DIGITAL PRINT PRODUCTION OPERATOR / FINISHERENTRY LEVEL OR JUNIOR - FULL TRAINING PROVIDEDCAMBRIDGESHIRE Open (Depending on Experience) + Bonus + Overtime + PensionHours of Work: 9am to 5pm or Flexible Start and Finish between 7am and 7pm Our client is a managed print solutions company, specialising in Design, Print,...
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Production Print Engineer
1 month ago
Cambridge, Cambridgeshire, United Kingdom Apogee Corporation** Full timeThis role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes...
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Production Print Engineer
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Apogee Corporation** Full timeThis role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes...
