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Support Analyst
4 months ago
An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1 st and 2 nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer.
Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record’s services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices.
Record’s offices are in London and Windsor in the UK, Zürich, New York, Amsterdam, and Düsseldorf. The relevant team are based in the London office.
Position: Support Analyst
Location: London, W1W 5PL, UK
Role: Full time (37.5 hours per week). Five days per week in the London office
Key areas of responsibility and activities:- Day to Day IT Issues
- Investigate and Troubleshoot Issues
- Desktop Operating System Deployment and Customization
- Configuration and Maintenance of Mobile Devices
- Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra
- Liaison with 3rd Party Vendors
- Meeting Room Setups and Management
- Desk Moves
- Working Out of Hours as Required
- Documentation of Procedures and Systems
- Assist with anything else as and when necessary
- Incident Ownership and Escalation
- Report all Major Issues to the Head of Technology
- Financial Markets: 2 years’ minimum
- Working in Small teams
- Cloud and On-Premise technologies
- Windows Desktop: Windows 10/11
- Windows Server: Server 2016+
- Microsoft Entra
- Microsoft Office: 2016, 365
- VMWare Horizon: 7.x, 8x
- Active Directory
- Ability to Prioritise
Below would be great to have but no essential:
- Database: MS SQL Server, Oracle
- Scripting: Powershell
- Server Management: Exchange, Group Policy, NTFS Permission, Veeam, VMWare
- Storage: Pure
- Bonus scheme - discretionary bonus scheme paid annually
- Pension – defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed
- Private medical (BUPA) employee cover – option to purchase cover for partner and family
- Dental insurance – employee cover and option to purchase cover for partner and family
- Life insurance
- Permanent health insurance
- Medical health assessments
- Salary sacrifice car scheme
- Train travel season ticket loan
- Subsidised gym membership
- Share incentive plan (SIP) with Record matching
- 20 days minimum holiday, discretional additional holiday may be taken
- Study support for further qualifications. Full support and training from the company and the team
Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging.
Disability Confident
As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
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