Assistant Director, Solutions Adoption

2 weeks ago

London, United Kingdom International Swaps and Derivatives Association, Inc. Full time
Assistant Director, Solutions Adoption – London

Job Title: Assistant Director, Solutions Adoption
Location: London

Job purpose
The role is responsible for supporting adoption of ISDA’s suite of digital solutions, including (but not limited to) the CDM, ISDA Create, ISDA Amend, MyLibrary and ISDA Analytics. The Assistant Director will support the Head of Solutions Adoption’s engagement with members, working groups and non-members to raise awareness of ISDA’s digital solutions, identifying leads and presenting the key product features and value proposition, with the aim of driving broad adoption across the industry. This role is highly collaborative and will involve constant cooperation and coordination with the digital transformation team, the communications department and other policy teams at ISDA. A key responsibility will be to ensure ISDA staff members have the knowledge and resources they need to describe product features and benefits to members.

Duties and responsibilities

  • Support Implementation of ISDA’s Products and Services
    • Coordinate and implement adoption strategy for ISDA’s suite of digital solutions, aligning with the company’s overall strategic direction
    • Collaborate and coordinate closely with ISDA policy teams on meetings, leads and product development to ensure alignment across the organization
    • Support, coordinate and advise on implementation objectives
    • Develop marketing materials in coordination with the communications team, including case studies and other materials to build awareness, focusing on the value propositions to specific target audiences
    • Understand the economics of digital solutions, the required future stakeholder investments versus benefits, and inform the value proposition accordingly
    • Support the engagement of member firms, ISDA working groups and non-member firms to raise awareness of ISDA’s products and services, demonstrate the value proposition, identify leads and see through to adoption
    • Research internal and external stakeholders to identify key decision makers for each product area at member and non-member firms
    • Support the Head of Solutions Adoption to develop and track KPIs that demonstrate adoption of ISDA’s digital solutions. Establish and track key product success metrics, driving continuous improvement based on data-driven insights, and create reports
    • Collaborate with stakeholders to understand member needs and market trends and work on product development with digital transformation team
    • Maintain calendar of relevant industry events and coordinate with the communications and conferences teams on exhibition/sponsorship opportunities
    • Support member-facing ISDA staff’s awareness of product features and updates and understand the value proposition of each solution; ensure ongoing support for ISDA staff
    • Understand the big picture and support key strategic deliverables
  • Project Coordination
    • Assist with short- medium- and long-term plans for product adoption
    • Assist in creating reports on adoption milestones
    • Maintain comprehensive record of meetings, leads, contacts and progress to adoption
  • Relationship Management
    • Build strong relationships across ISDA globally and utilize the broad reach of ISDA to expand the visibility of ISDA’s digital solutions
    • Collaborate and coordinate closely with ISDA’s policy teams to ensure alignment across the organization on adoption objectives
    • Assist with engagements and ISDA conferences; work collaboratively with ISDA’s conferences department
    • Coordinate with ISDA’s membership department to identify leads to help deliver ISDA’s objectives
    • Collaborate with the communications and digital transformation teams to develop resources and materials to support adoption
    • Develop and maintain strong member relationships and support leads in developing relationships with non-member firms
  • Market Knowledge
    • Research topics and news related to members and issues topical for ISDA and its digital solutions
    • Learn key industry issues, especially those that affect ISDA members and ISDA solutions
    • Learn about legislative and regulatory proposals and how these will impact or create opportunities for ISDA’s digital solutions and products
  • Technical Specialist:
    • Basic knowledge of the fintech and regtech arena and the new and emerging technologies that could be deployed in capital markets (eg, smart contracts, DLT and AI)

Education

  • Bachelor’s or Master’s degree in finance or engineering/technology, business or related field is preferred (or equivalent industry experience)
  • Experience in business development, solutions-based selling or support, and data-driven implementation
  • Experience in managing or supporting digital products, ideally in a product-led organization
  • Understanding of how regulatory changes can impact derivatives markets
  • Excellent communication, collaboration and relationship management skills
  • Ability to gather and analyze data
  • Able to interact and communicate with individuals at all levels
  • Detail-oriented in composing and proofing materials
  • Self-starter with a strong work ethic who demonstrates an appreciation for punctuality, reliability and a desire to drive change and achieve results, proactively contribute ideas and implement recommendations, manage resistance and maintain positive working relationships
  • Demonstrated ability to assist in change management, supporting implementation of new concepts, tools and even culture
  • Experience with MS Office Suite including PowerPoint and Excel. Familiarity with CRM tools would be valued
  • Team player who contributes to success of the immediate team and ISDA as a whole

Experience

  • A minimum of 4+ years’ experience within business development/marketing (financial product or technology)
  • Experience within financial services with exposure to people and technology product change/program management, preferably with a derivatives background, would be desirable
  • Experience selling and/or helping to deliver large B2B digital solutions in financial services would be desirable
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