Digital Adoption and Training Manager

3 weeks ago

London, United Kingdom Linklaters Full time

About Linklaters

Linklaters are a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

Digital Adoption and Technology Training Manager

You will be responsible for the way in which we achieve adoption of technology across the firm globally. You will be particularly focused on ensuring we achieve the maximum benefit from our ?10m+ of year on year new technology investment.

This will involve ensuring the success of our software platforms by delivering training, guidance and support to ensure lawyers and business teams understand which technology to use when and how to use it.

The role:

  • Expertise in managing a global function to deliver successful outcomes across entire organisations, with consideration to both global and local requirements.
  • Chair and operational lead for the Digital Adoption Board and its working groups, managing a pipeline of adoption challenges in the firm and solving them progressively, in collaboration with and working with, relevant teams across the firm (inc. Change Delivery, L&D, Projects and Architecture) on how to achieve the best adoption for the solutions and services to be deployed.
  • Responsible for designing and implementing the firm's strategy for achieving adoption of technology solutions. Working with the Technology Leadership Team and CTO to help shape our approach to technology strategy more broadly whilst working closely to support and guide the Change Delivery teams.
  • Setting the firm's technology training strategy, designing the workstreams to deliver it and implementing those workstreams across practice groups and our global office network, collaborating with the wider L&D team as and when appropriate.
  • Leading the digitisation and modernisation of our technology training.

Experience:

  • Experience of setting organisational training policies and designing training and adoption programmes.
  • Understanding of the legal industry and has experience in the sector or professional services.
  • Proven record in change and transformation.
  • Experienced people manager, including of large / multiple teams and globally distributed teams.
  • Proven ability in making decisions in time-critical situations.
  • Experience in resource management and work scheduling & allocation.
  • Ability to dive into day to day and manage and develop successful teams.
  • A strong networker with the ability to influence including senior leaders.
  • Commercially driven and able to design and track projects based on an ROI.
  • Exceptional communicator.
  • Strategically minded.
  • Able to support and drive technology adoption through projects and initiatives

The role is based at the Linklaters London office and we offer excellent opportunities for training and long-term development. The role offers a competitive salary and an excellent range of benefits, including private medical insurance, travel insurance, on-site GP service, on-site gym, subsidised on-site restaurant and the opportunity to join a range of social and sporting clubs.

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications are only accepted online via the portal. Any queries or profiles must be directed to the lateral recruitment team on: lateralrecruitment@linklaters.com and not the practice or partners.

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