Customer Assistant Foods Temporary position
3 weeks ago
Post PurposeIn support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.
As this is a key role within the charity, the postholderwill have oversight of the charitys service provision, assist service managers to collate and utilsie customer feedback information and have responsbility for maintaining customer service feedback data. Team PurposeThe overall aim of Frontline Fife Homelessness Services is to end homelessness across Fife through preventative action and by assisting people to choose the life they aspire to. Clerical / Administration
First response to all inbound enquiries, phone calls,and initiate customer referrals.
Assist service managers to gain and collate customer feedback data (including customer exit survey and equality data) and summarise findings to inform service improvements and identify unmet need.
Support the administration function and collation of relevant data sets, ensuring quality data entry and output is maintained.
MaintainFrontline Fifes in house crisis foodbank arrangements and ensure easy access to food and other resources for thosebooking into temporary accommodation or when customers are experiencing crisis.
Participate in internal and external meetings, liaise with a range of different agencies to ensure the provision of high-quality service
Take ownership of ones own continuous professional development.
Participate in training, and continuous development and learning.
This job description must be read in conjunction with the general requirements of Frontline Fifes Policies, Procedures and Performance Appraisal System, and the Standards set by appropriate Regulating Bodies. Data input experience
At least two years experience of working in a busy office environment.
Understanding of homelessness and the impact of poverty
Education, Qualifications & Training
3 Higher Grades (level C) or equivalent to include Maths and English.
~ Skilled in using Microsoft Office 365 Packages, databases, internet
Full Valid Driving License and access to own transport (with business insurance) or otherwise be able to travel throughout Fife.?
Training in data security, handling sensitive and personal data/information.
Commitment to maintainingservice quality standards and improvement
A belief and evidence of working to the values underpinning social inclusion, dignity and respect
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