Customer and Sales Administrator

2 weeks ago

Linlithgow West Lothian, United Kingdom Findlater s Fine Foods Ltd Full time
Do you want to work for a growing company where quality is something that really matters? Findlaters is the UKs leading branded

pate producer, we truly value high standards and working co-operatively.

As part of our ongoing growth, we are now looking for a highly experienced administrator to support our teams across the business. Based in our Linlithgow production offices, this very varied, full-time role is ideal for someone with excellent communication skills, an ability to effectively multi-task, exemplar attention to detail and a proactive approach.

Key duties and responsibilities Effectively complete key client account administration, using a range of external systems. Ensure that all changes are actioned accurately and in a timely manner. Effectively and accurately process telephone customer orders. Develop and maintain great relationships with our customers, efficiently dealing with any queries they might have. Preparing a range of reports for analysis. 1st point of contact for customer and suppliers phoning into the offices, correctly routing calls as appropriate and managing messaging system.

[CM1] Monitor and respond to various email inboxes, effectively and accurately. Prepare point of sale packs for distribution to customers. Provide admin support to sales team as required, including creating sales paperwork for dispatch team. Assist the Finance Administrator as required, including processing payments, arranging credits, and providing cover when they are on holiday. Accurately update databases in a timely manner. Greet all site visitors and ensure that they complete the relevant access paperwork. Liaise with suppliers as required ensuring that orders are accurate and correctly processed. Support project work as required. Support Production and Operations teams as required. Assist with any other tasks as directed.

General responsibilities Show commitment to the company values in all aspects of your role. Ensure all communications, both verbal and written, enhance the company image. Be a great team player and be willing to work with the entire Findlaters team. Adhere to all company policies that are relevant to your role. Demonstrate a commitment to health and safety A commitment to equality. A strong commitment to the Findlaters brand.

Knowledge and Experience Required Excellent communications skills; particularly skilled in developing effective working relationships over the phone. High level of accuracy when performing in all task -pays great attention to detail. Excellent customer service and administrative skills, developed over a number of years. Strong organisational skills, able to effectively multi-task and work flexibly. Numerate, conscientious, and able to achieve deadlines. Confident user of MS Office suite and databases. Passionate about good food. True team player who values the contribution of others. Experience of EDI systems would be an advantage.

Important - Please remember to send a covering letter alongside your CV, setting out why you are suitable for this role. Please note we anticipate a high number of applications for this role so we may close the advert before the date stated.

TPBN1_UKTJ

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