Senior Technical Support Engineer

3 weeks ago

StokeonTrent Staffordshire, United Kingdom University Hospital of North Midlands NHS Trust Full time

The IM& T Senior Technical Support Engineer is responsible for providing a responsive technical service, undertaking the design, development & management of system & the installation of upgrades & new systems. Due to the highly technical nature of this post there will be also a requirement to undertake configuration, tuning, troubleshooting, recovery fault resolution & in-depth technical fault diagnosis & problem solving.


As the IM& T Senior Technical Support Engineer you will work in a team of engineers responsible for the Trusts business critical server & storage area network (SAN) infrastructure including Cloud technologies for UHNM.


They will be used to working in a fast moving environment & be passionate about delivering top class support & project services.
The post holder will be part of a team responsible for providing a responsive technical service, undertaking the design, development and management of system and the installation of upgrades and new systems. Due to the highly technical nature of this post there will be also a requirement to undertake configuration, tuning, troubleshooting, recovery fault resolution and in-depth technical fault diagnosis and problem solving.


The post holder will be responsible for the Trusts business critical server and storage area network (SAN) infrastructure for the University Hospital of North Staffordshire. Using their extensive knowledge of IT systems to deliver a third line of support for all Trust ICT Services and to cascade high level specialist technical knowledge and advice to a wide range of people at all levels within the Trust in the form of training, documentation and Trust wide procedures.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research.


Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.


We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.


Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. MCSE / MCSA qualification or equivalent specialist IT training
Educated to Degree in a computer related discipline, or equivalent work experience

CCNA / CCNP Cisco Network qualification
Master's Degree of Vendor qualification
Professional IT qualification in relevant subject
Experience of working within a mission critical IT service.
In-depth specialist knowledge of IM& T systems and procedures (expert in their field).
Experience of exposure to building and configuring personal computers and associated peripherals.
Experience of building and configuring server systems.
Exposure to a server environment including building server systems from scratch. This includes clustered Email, database, web servers, Network Attached Storage devices and storage area network equipment.

Configuration of all versions of Microsoft Platforms.
The ability to plan and organise the implementation of complex and specialist systems/project. To take the lead on the design and development of major systems in line with Trust IT strategies and within budget requirements.
To research new IT technologies and present proposals for better and more efficient ways of working.
To take the lead and liaise with third party companies regarding installations of systems and be responsible for the on-going maintenance of these systems.
Committed to providing a customer focused IT service to the Trust and other relevant parties.
Responsible for back-ups of Terabytes of critical patient and user data.
Excellent general communication and telephone skills.
The ability to guide members of the team to help them solve problems, sometimes these are of a complex nature and require in depth research to resolve.
Knowledge and ability to manage and administer the Trust's Checkpoint NGX Firewall and responsible for the security of the Trust applications and confidential patient data.
Responsible for the planning of updates and upgrades of business critical systems, infrastructure and information systems
The ability to handle detailed, diverse and at times highly complex technical issues by yourself, including researching of a solution via the Internet where required.
The ability to maintain and repair a server and storage investment of some 1,000,000 plus, ensuring a front line service is provided to over 7000 online users 24/7,365 days a year.
An in-depth understanding of the interactions between server systems and networking systems
Knowledge of server system administration and support.
General knowledge and understanding of LAN/WAN networking and associated devices
Routine monitoring, maintenance and configuration of servers and application software.
The physical installation and configuration of servers and operating systems from the ground up, including Windows NT/2000/2003, Linux and Unix.
Experience in supporting a mixed IT environment, incorporating servers, PCs, Storage devices, network equipment and thin client technologies

personal qualities
Full Driving licence to drive Trust vehicles.
To participate in an on-call rota providing 24 hour cover for desktop/servers/network problems

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