IT Support Engineer

4 weeks ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who we are looking for

An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.

As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function, alongside providing support where required to external offices.

The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.

The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.

Preferred Skills, Qualifications and Experience

  • Strong interpersonal and customer service skills, both written and verbal.
  • Excellent analytical and troubleshooting skills.
  • Good attention to detail.
  • Smart thinking approach with a positive attitude.
  • Ability to work independently with limited supervision.
  • Commercial experience working within a service management function.
  • Technical ability supporting and maintaining hardware and peripheral devices.
  • Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
  • Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS / Android).
  • Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 2013/365, Teams, Citrix, Cisco and VMWare Workstation.

Main Responsibilities

  • Resolving second line incidents.
  • Assigning incidents and acquiring knowledge from third-line teams.
  • Resolving incidents and queries for Senior Management.
  • Investigating and escalating MIs to major incident managers.
  • Completing system maintenance, alongside escalations and call outs.
  • Managing and updating hardware assets.
  • Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
  • Deploying and imaging end user computer hardware and deploying software packages.
  • Identifying and contributing to Service Improvement opportunities.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy -

  • Maintenance Engineer

    4 weeks ago

    Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    **We are currently recruiting for aMaintenance Engineerto workNIGHTS**for a leading food manufacturer based in **Newcastle under Lyme.** They are offering great benefits such as fully paid Health Shield Membership and career opportunities! This Maintenance Engineer position is a **permanent** role paying **£43,000 per annumdependent on experience.**You will...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Stoke-on-Trent Permanent The Role You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer...

  • Information Technology Support Engineer

    4 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Information Technology Support Engineer

    6 hours ago

    Stoke-on-Trent, Staffordshire, United Kingdom Rapiscan Systems Full time

    Job Description Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Permanent You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Permanent You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Permanent You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how...

  • Information Technology Support Engineer

    4 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage...

  • Information Technology Support Engineer

    6 hours ago

    Stoke-on-Trent, Staffordshire, United Kingdom Rapiscan Systems Full time

    Job Description Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations...

  • Quality Engineer

    2 days ago

    Basford, Stoke-on-Trent, Staffordshire, United Kingdom Meridian Business Support Full time

    Meridian Business Support are recruiting for a Quality Manager for their prestigious client based in Newcastle Under Lyme.  This is a fantastic opportunity for an experienced quality manager with excellent future prospects.  Main responsibilities: Maintain and enhance the Quality Management System (QMS) to ensure compliance with ISO 9001, AS9100, ISO...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Stoke-on-Trent Permanent The Role You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Stoke-on-Trent Permanent The Role You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer...

  • Quality Engineer

    3 days ago

    Basford, Stoke-on-Trent, Staffordshire, United Kingdom Meridian Business Support Full time

    Meridian Business Support are recruiting for a Quality Manager for their prestigious client based in Newcastle Under Lyme. This is a fantastic opportunity for an experienced quality manager with excellent future prospects. Main responsibilities:Maintain and enhance the Quality Management System (QMS) to ensure compliance with ISO 9001, AS9100, ISO 13485,...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation Engineer Stoke-on-Trent Permanent The Role You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer...

  • IT Support Engineer

    4 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom In Technology Group Full time

    Senior IT Support - £30k Role: Senior IT Engineer Do you want to work in the office only 2 TIMES A WEEK?! AND … Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're...

  • Associate FTTP Installation Engineer

    3 weeks ago

    Stoke-on-Trent, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation EngineerStoke-on-TrentPermanent The RoleYou will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses.You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You...

  • Associate FTTP Installation Engineer

    1 week ago

    Stoke-on-Trent, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation EngineerStoke-on-TrentPermanent The RoleYou will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses.You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You...

  • Associate FTTP Installation Engineer

    2 weeks ago

    Stoke-On-Trent, United Kingdom First Recruitment Group - IT Full time

    Trainee/ Entry Level Installation EngineerStoke-on-TrentPermanent The RoleYou will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses.You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You...

  • 2nd Line Support Engineer

    7 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom Akkodis Full time

    2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. As an IT Support Specialist,...

  • Information Technology Support Engineer

    3 days ago

    Stoke-on-Trent, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...