Team Assistant/Admin

1 month ago


United Kingdom Tewv Brits Full time

Tees Esk and Wear Valleys NHS Foundation Trust
We are looking for an experienced, self motivated individual to provide administration and secretarial support to our newly formed North Yorkshire and York Learning Disability Intensive Support Team. The IST will be providing enhanced clinical support to our 4 Community Teams based in York, Harrogate, Northallerton and Scarborough when service users need an enhanced level of support or their health and wellbeing is escalating.
As the Team Secretary you will be a key member of the team providing administration and secretarial support to the team of nurses and health care assistants to underpin the clinical work that our colleagues deliver to benefit our service users, carers and their families.
To be first point of contact for service users, carers and other colleagues from our community teams, dealing with a range of enquires and taking action where necessary by ensuring that messages are communicated accurately to the relevant personnel and callers are reassured that prompt action will be taken within a given timescale.
Dealing with referrals to the team and taking appropriate action to process and accurately record relevant information on the trusts patient records or data bases following standard work.
Provide a comprehensive secretarial service by processing and storing appropriate correspondence and undertake any general office duties as required e.Arrange meetings, including booking venues, organising catering, provide administration support to appropriate meetings ensuring that papers are distributed and any other administration follow up actions as required.
We are the Mental Health and Learning Disability NHS Trust for County Durham and Darlington, Teeside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care, out talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood , believed in and cared for.
We nurture the recovery journey of anyone in need of our help. We connect with our communities and partners to get mental health care right, in areas that really need it.
First point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. Service users have a range of mental health conditions and or learning disabilities.
Provides comprehensive secretarial service to clinical staff and Team Manager within the team including any appropriate general office duties as required.
The base will be York, however may require occasional travel within the locality of North Yorkshire.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
ITQ Level 2 or equivalent or willingness to work towards
Key skills in literacy and numeracy Level 2 or O'Level/GCSE in Maths and English grade c or above
oExperience of participation in service and quality improvement initiatives
oExperience of supervising/training junior administrative staff
oExperience of handling monies and working within financial guidelines
oComprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
oUnderstanding of confidentiality and the associated legal and policy requirements
oWorking knowledge of medical/psychological terminology
oMust be able to input data accurately/efficiently
oMust be able to communicate effectively in the English language and demonstrate both verbal and written comprehensive skill
oTouch typing
Tees Esk and Wear Valleys NHS Foundation Trust
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