Senior Service Delivery Manager
4 weeks ago
Service Delivery Manager - Digital Governance
Birmingham or Leeds - Hybrid
As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role in the Digital Demand Process, ensuring that there is a clear audit trail on all investment decisions.
Your role will include close liaison with senior managers, team leaders and other stakeholders across the business, providing guidance on the investment approval process to project teams, and on best practice in business case production and presentation. This will include quality reviews of business case submissions, ensuring that standards are met prior to entry into the investment approval process.
The role can be based at our Birmingham or Leeds office, and it will involve the management of up to two junior members of staff. You may occasionally be asked to travel to other office locations for meetings.
Administration of the digital, data and technology investment approval process within National Highways, including the scheduling of assurance and investment decision committee meetings, and the production of the agenda, meeting pack, minutes, and action logs for those meetings;
Maintenance of a clear audit trail of investment decisions, including updating relevant IT systems with decisions and caveats, the production and issuing of Senior Responsible Owner (SRO) Letters and Delegation Letters to staff; Providing guidance to colleagues on the governance elements of the Digital Demand Process, including the provision and maintenance of guidance on the Intranet, such as process maps and other supporting advice notes; and the management of the team inbox to agreed SLAs;
Review of business cases and other artefacts, to confirm they meet agreed quality standards before they enter the investment approval process;
Line-management and ongoing development of junior staff within the team to support the delivery of the work.
Experience within a portfolio, programme or project office environment, ideally with involvement in governance, business case production or appraisal;
The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.
At National Highways we believe in a connected country. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.
Our benefits package
Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year
Driving licence check (if applicable)
~ Fit to work questionnaire (for all), followed by a medical check (if applicable)
~
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