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Applications Engineer

3 months ago

Tadworth Surrey, United Kingdom People Source Consulting trading as Experis Full time

Role: Graduate Software Support Engineer Location: We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software `Canvas.’ This software is run as SaaS offerings hosted on cloud environments.

This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance.

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.

Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
• Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
• AWS/Azure or equivalent
• Software development skills e.g. C/C++, Java, Python
• Help desk ticketing systems i.e., Experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch
Knowledge/experience using Linux or equivalent command line interfaces
REST API configuration
Database experience e.g., SQL
Networking and server infrastructure knowledge
Telco, IT Networks