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Graduate SaaS Application Support Engineer

2 months ago

Tadworth, United Kingdom CV-Library Full time

Role: Graduate Software Support Engineer

Location: Tadworth, Surrey

Onsite role

** This role is exclusive to People Source **

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software `Canvas.' This software is run as SaaS offerings hosted on cloud environments.

This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance.

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.

Daily Duties:

Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
Ability to prioritise requests and tickets and follow through to completion
Develop and maintain in-depth knowledge of the company's cloud service products
Create clear, easy to follow knowledgebase articles for internal use and customers
Provide appropriate feedback to business regarding service and issues
Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs

Key skills:

Degree in Engineering or equivalent
Customer-facing skillset managing internal & external stakeholders
Experience of using SaaS solutions in cloud environments e.g., AWS/Azure or equivalent
Software development skills e.g. C/C++, Java, Python
Help desk ticketing systems i.e., Jira
Technical capability with analytical and problem-solving skills

Desirable Skills:

Experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch
Knowledge/experience using Linux or equivalent command line interfaces
REST API configuration
Database experience e.g., SQL
Networking and server infrastructure knowledge
Technical background in telemetry or equivalent i.e., Telco, IT Networks

How to apply?

Please email a CV to

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas