Business Support Engineer

2 weeks ago

United Kingdom Aquent Full time

Job Title: Business Support Engineer

Client Location: UK(Remote)

Starting: Asap

Pay Rate: £234 - £261(PAYE Inside IR35)

Duration: 12 months

RESPONSIBILITIES

 Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.

 Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues

 Manage technical relationship with partners, providing technical support and handling service outages

 Communicates partner needs to the product team, to improve people’s experiences with our products

 Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level

 Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross-functional and global context

 Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)

 Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team

 Use your problem-solving skills to resolve large business problems

 Regularly frames and considers issues within the larger scope and goal of the team and translates

them into actionable insights that have key business impact

 Independently thinks through execution from end-to-end, and uses judgment to understand how

actions may impact other stakeholders and communicates in advance

 Be recognized and known as an expert across the global team and regularly coaches others through

projects and/or initiatives, from initial problem scoping, to methodology and project management

 Confidently and constructively challenges priorities and/or the direction of a certain project.

Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize

resources

 Make informed decisions and recommendations based on the reprioritization of competing needs

 Consistently delivers constructive feedback to peers in a way that strengthens relationships and

enables projects to advance more quickly while motivating and uniting the team to achieve common goals.

MINIMUM QUALIFICATIONS

 5+ years of experience as a Support Engineer, Service Engineer or similar.

 Engineering degree, or a related technical discipline, or equivalent work experience.

 Proven experience in API development on cloud-based infrastructures.

 Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API

technologies and architectures.

 Demonstrated problem-solving approach and analytical skills

 Experience in communicating with technical and business audiences and writing technical documentation.

PREFERRED QUALIFICATIONS

 Experience with the full web stack, REST API development and technologies, and bug management support.

 Experience in building advertisement campaigns in social media

 Experience in configuring payments products.

Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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