Business Support Engineer

2 weeks ago

United Kingdom Aquent Full time

Job Title: Business Support Engineer

Client Location: UK(Remote)

Starting: Asap

Pay Rate: £234 - £261(PAYE Inside IR35)

Duration: 12 months


RESPONSIBILITIES


 Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.

 Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues

 Manage technical relationship with partners, providing technical support and handling service outages

 Communicates partner needs to the product team, to improve people’s experiences with our products

 Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level

 Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross-functional and global context

 Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)

 Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team

 Use your problem-solving skills to resolve large business problems

 Regularly frames and considers issues within the larger scope and goal of the team and translates

them into actionable insights that have key business impact

 Independently thinks through execution from end-to-end, and uses judgment to understand how

actions may impact other stakeholders and communicates in advance

 Be recognized and known as an expert across the global team and regularly coaches others through

projects and/or initiatives, from initial problem scoping, to methodology and project management

 Confidently and constructively challenges priorities and/or the direction of a certain project.

Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize

resources

 Make informed decisions and recommendations based on the reprioritization of competing needs

 Consistently delivers constructive feedback to peers in a way that strengthens relationships and

enables projects to advance more quickly while motivating and uniting the team to achieve common goals.


MINIMUM QUALIFICATIONS

 5+ years of experience as a Support Engineer, Service Engineer or similar.

 Engineering degree, or a related technical discipline, or equivalent work experience.

 Proven experience in API development on cloud-based infrastructures.

 Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API

technologies and architectures.

 Demonstrated problem-solving approach and analytical skills

 Experience in communicating with technical and business audiences and writing technical documentation.


PREFERRED QUALIFICATIONS


 Experience with the full web stack, REST API development and technologies, and bug management support.

 Experience in building advertisement campaigns in social media

 Experience in configuring payments products.


Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.


Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

  • Sales Support/Director to Director

    2 months ago

    United Kingdom Meridian Business Support Full time €45,000 - €50,000

    Would you like to take advantage of an uncapped earning potential and focus purely on making your mark on the performance of a major international brand that possesses lots of growth opportunities? How does hybrid working as Sales Director in a fast paced office within a beautiful, idyllic countryside setting sound? If you are an experienced ...

  • Business Support Engineer

    2 weeks ago

    United Kingdom Aquent Full time

    Job Title: Business Support Engineer Client Location: UK(Remote) Starting: Asap Pay Rate: £234 - £261(PAYE Inside IR35) Duration: 12 months RESPONSIBILITIES  Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.  Troubleshooting partners’ technical...

  • Temporary Work Experience Administrator

    1 week ago

    United Kingdom Hays Business Support Full time

    My client is a well-established insurance provider that is responsible for investigating, evaluating and settling insurance claims in a timely and accurate manner. In your exciting new role as Administrator, you will be mainly responsible for the reviewing and processing of insurance claims to determine coverage and liability. Conducting investigations by...

  • Business Support Engineer

    5 days ago

    united kingdom US Tech Solutions Full time

    Duration: 12 months contract Description: · Provide integration support through Cloud Based APIs to Business Partners, enabling them to connect with a variety of users around the world. · Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams...

  • Administrator (Temporary)

    1 week ago

    United Kingdom Hays Business Support Full time

    Your new company My client is a well-established insurance provider that is responsible for investigating, evaluating and settling insurance claims in a timely and accurate manner. Your new role In your exciting new role as Administrator, you will be mainly responsible for the reviewing and processing of insurance claims to determine coverage and liability....

  • Projects and Support Engineer

    2 weeks ago

    United Kingdom Understanding Solutions Full time

    Project Support Engineer – Intune Day rate: £300 Inside IR35 Start Time: ASAP Location: Oxford – 5 days a week We are actively looking for a Project Support Engineer to provide first class support to a Biotech business based in Oxford. As the Project Support Engineer you will help lead a rollout of Intune and provide BAU activities. The Project...

  • Support Engineer

    1 month ago

    United Kingdom Stackr Full time

    Support EngineerFully remote UK£30,000Job Overview:A MedTech business are looking for a Support Engineer to join a growing Product Development team, customers and operations to deliver the small product improvements for the users of the platform.Key Responsibilities:Work with the Tech Lead to deliver customer technical support, helping to implement...

  • IT Support Engineer

    2 weeks ago

    United Kingdom Aquent Full time

    Job Title: Business Support Engineer Client Location: UK(Remote) Starting: Asap Pay Rate: £234 - £261(PAYE Inside IR35) Manage technical relationship with partners, providing technical support and handling service outages  Write production code that will improve our internal tooling and our products, building understanding across a variety of...

  • Business Development Executive

    2 weeks ago

    United Kingdom Universal Business Team Full time €30,000 - €35,000

    Description Are you a results-driven salesperson passionate about the construction and heavy equipment industry? Do you thrive in a role where you can engage with customers and drive new business opportunities? If so, we have an exciting opportunity with a leading supplier of undercarriage parts and ground-engaging tools. Position Overview: We are looking...

  • Information Technology Support Engineer

    1 month ago

    United Kingdom Understanding Solutions Full time

    IT Support Engineer (ITIL) Day rate: £300 Inside IR35 Start Time: ASAP Location: Oxford (Hybrid) We’re looking for an IT Support Engineer to provide first-class support to the business. The IT Support Engineer you will be leading the junior members of the team and sharing your knowledge to enhance the teams overall performance. The IT Support...

  • Information Technology Support Engineer

    1 month ago

    United Kingdom Understanding Solutions Full time

    IT Support Engineer (ITIL) Day rate: £300 Inside IR35 Start Time: ASAP Location: Oxford (Hybrid) We’re looking for an IT Support Engineer to provide first-class support to the business. The IT Support Engineer you will be leading the junior members of the team and sharing your knowledge to enhance the teams overall performance. The IT Support...

  • Business Operations Manager

    3 weeks ago

    United Kingdom Cpl Resources - Office Support Full time £35,000

    Job Title: Business Operations Admin ManagerOur client in the motor industry is seeking a highly motivated and organized individual to join their Operations Team in Dublin 18. The successful candidate will have a minimum of 3 years of experience in a customer service role and be able to work effectively in a fast-paced environment.Key Responsibilities:Work...

  • Business Operations Manager

    3 weeks ago

    United Kingdom Cpl Resources - Office Support Full time £35,000

    Job Title: Business Operations Admin ManagerOur client in the motor industry is seeking a highly motivated and organized individual to join their Operations Team in Dublin 18. The successful candidate will have a minimum of 3 years of experience in a customer service role and be able to work effectively in a fast-paced environment.Key Responsibilities:Work...

  • Technical Support Engineer

    2 months ago

    United Kingdom Peaple Talent Full time €30,000

    Job Title: IT Service Desk Engineer Location: Bristol We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. They put employees at the...

  • Technical Support Engineer

    1 month ago

    United Kingdom Omega Resource Group Full time

    Job Title: Technical Support EngineerLocation: Huddersfield / HybridPay Range/details: Up to GBP40,000 per annumContract Type: Permanent Omega are supporting UK s largest Wholesale Distributor of Solar PV, Energy Storage Systems and EV-charging in their search for a Technical Support Engineer. The right candidate will offer support to customers relating to...

  • Application Support Engineer

    2 months ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in customer-facing...

  • Application Support Engineer

    2 months ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in customer-facing...

  • Information Technology Support Engineer

    1 month ago

    United Kingdom Understanding Solutions Full time

    IT Support Engineer (ITIL) Day rate: £300 Inside IR35 Duration: 6 months Start Time: ASAP Location: Oxford (Hybrid) We’re looking for an IT Support Engineer to provide first-class support to the business. The IT Support Engineer you will be leading the junior members of the team and sharing your knowledge to enhance the teams overall performance....

  • Information Technology Support Engineer

    1 month ago

    United Kingdom Understanding Solutions Full time

    IT Support Engineer (ITIL) Day rate: £300 Inside IR35 Duration: 6 months Start Time: ASAP Location: Oxford (Hybrid) We’re looking for an IT Support Engineer to provide first-class support to the business. The IT Support Engineer you will be leading the junior members of the team and sharing your knowledge to enhance the teams overall performance....

  • Application Support Engineer

    2 weeks ago

    United Kingdom The Bridge Ltd Full time

    Application Support Engineer Currently recruiting an Application Support Engineer for an established global organisation with a strong presence across the UK. You will be responsible for providing 3rd line support on the various application portfolio, working across the full incident and problem life cycle to ensure effective resolutions are implemented....