IT Manager
2 weeks ago
IT Service Manager
Permanent
Sheffield/Hybrid (2 days per week on site)
We are passionate about training, technology and career development.
Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards.
ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement.
Ensure the efficient and effective operation of IT services, meeting agreed service levels and delivering a high level of customer satisfaction.
Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement.
Risk Management : Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans.
Develop the service management team, providing training and mentoring to enhance their skills and capabilities.
Contributory pension scheme
~ Employee Assistance Program
~ Medical and Dental cover
~22 days holiday + bank holidays
~ Maternity Pay/Shared Parental leave and paternity leave
~ Sick pay
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