Data Lead for Performance
3 weeks ago
We're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success (You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure.
Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.
You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support.
The leadership & direction you provide will drive process improvement practices and further empower data driven decision making
To collaborate with cross-functional teams to monitor application and infrastructure performance
Proactively identify & address issues to minimise downtime, ensuring optimal performance.
Lead new initiatives to enhance service desk best practice
Implement best practice for Incident Management , resolution and efficiency
Collaborate with wide stakeholders to optimise system performance
We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency
A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office.
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