Assistant Alliance Manager

3 weeks ago

North East England, United Kingdom Home Group Full time

Job Description - Assistant Alliance Manager (24813)

Job Description

Description

Senior Client Service Manager

Mercury House Durham - Hybrid

Temporary 12 months, full time (37.5 hpw)

Salary £27,000 to £30,200 pa and great benefits including Health Cash Plan

Home, a place where you belong

Come and join Home Group as our Assistant Alliance Manager (known internally as Senior Client Services Manager), where you will lead a team that really cares and empowers customers to live their best life.

Durham Mental Wellbeing Alliance is made up of seven providers and seven contractors. The alliance offers over 26 mental health, wellbeing and recovery services and you will help lead and manage our colleagues the with the aim to build resilience whilst supporting our customers to thrive, ensuring people get to the right service at the right time and delivering excellent outcomes.

Typical day as a Senior Client Service Manager

  • You will manage you own team – The Single Point of Access, who will be the first point of contact for anyone accessing services – first impressions count, and you will drive and embed high quality services
  • We want people to know we are here and available for support and you will help embed a networking and communication plan to ensure we are accessible for all.
  • You will support your manager to lead a motivated team across different providers to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
  • Support with implementing a data management system
  • Supporting with gaps and demand analysis of the services that are being utilised
  • Ensure we are compliant across areas such as safeguarding, health and safety and risk assessments across the SPOA and the wider alliance team.
  • Monitoring the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.
  • Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK

You have

  • The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
  • The understanding of where our customers are in their life and have the passion to advocate for them.
  • Experience of delivering support in a housing or care environment
  • Experience of delivering training / workshops to develop people and teams.
  • Experience of people management
  • Experience of data management, including using central systems, maintaining SharePoint sites i.e. user access, maintaining content
  • Experience of implementing change
  • To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Alongside our Manager Julie and our central management team, you’ll join the team of 14 providers all of whom are super passionate and proud of the growth and progress of Durham Mental Wellbeing Alliance. A supportive bunch who like to get together with coffee and cake

Job details

  • Work pattern is predominately Mon-Fri 9am -5pm but we are able to offer flexible working hours and open to agreeing a pattern with you. There may be some limited out of hours working to attend meetings or events.
  • This is a hybrid role, and you’ll spend 3 days in the office, 2 days working across the County Durham patch or home.
  • Able to use technology for recording and monitoring data and producing reports.
  • You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

What’s in it for you?

  • 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • Generous pension scheme with life insurance of 3x salary
  • We’re Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for Wellbeing”
  • We Grow Our Own colleagues (not literally of course), when you’re ready for the next step in your career, you can grow with us
  • Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
#J-18808-Ljbffr

  • Alliance Freedom of Information Officer

    7 days ago

    England, United Kingdom Dorset Police Devon and Cornwall Police Full time

    Alliance Freedom of Information Officer Job Type : Full Time or Part Time, Fixed Term Location: Police Headquarters, Exeter, Police Headquarters, Winfrith, Dorset Salary: Grade 4 - Starts at GBP24,921 rising by yearly increments to a maximum of GBP27,351 per annum Type of working arrangement: Hybrid Worker - Hybrid working is a form of...

  • Field Sales Opportunity Torbay

    6 days ago

    England, United Kingdom ALLIANCE SOUTHWEST Full time

    Field Sales Opportunity Torbay Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. Due to strong growth we are expanding our southwest operation and have an opportunity for exceptionally motivated Sale's Professional. This is a great role for the right person to join a truly...

  • Field Sales Account M

    2 weeks ago

    England, United Kingdom ALLIANCE SOUTHWEST Full time

    Field Sales Opportunity Torbay Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. Due to strong growth we are expanding our southwest operation and have an opportunity for exceptionally motivated Sale's Professional. Managing & growing an existing customer base & pioneering...

  • Quality Advisor

    1 month ago

    North East, United Kingdom Murphy Group Full time

    **Quality Advisor - Leeds** **Would you like to join one of the UK's Best Big Companies as awarded by Best Companies?** Welcome to TRUe: The Transpennine Route Upgrade (TRU) aims to deliver faster, longer, more frequent, and more reliable services across the north of England, from Newcastle, Hull and York towards Manchester and Liverpool via Leeds. The...

  • Electrician

    7 days ago

    North Somerset, United Kingdom Alliance Homes Group Full time

    The vacancy Full time, 40 hours per week  Permanent  Come and be part of our successful Electrical team. Within this role you will carry out re-wiring, repairs and electrical installation works of both 230v and 415v systems. Plus installing energy saving / carbon reducing technology, which links well with one of our main goals to be a green...

  • Senior Buyer

    4 weeks ago

    North East, United Kingdom Murphy Group Full time

    **Senior Buyer - Leeds** **Welcome to TRU East**: The Transpennine Route Upgrade (TRU) aims to deliver faster, longer, more frequent, and more reliable services across the north of England, from Newcastle, Hull and York towards Manchester and Liverpool via Leeds. The aim of the TRU East Alliance is to transform the East of Leeds route allowing people to...

  • Ground Investigations Engineer[990489]

    40 minutes ago

    South West England, United Kingdom Central Alliance Full time

    Central Alliance are proud pre-construction specialists who work on important projects that enable our economy and society to grow: places to work and places to live; road and rail, tunnels and bridges; heat, light, power and water.Key Duties & Responsibilities:Supervision of site investigations (working away from home will be required).Logging of soil and...

  • Commercial Manager

    3 weeks ago

    England, United Kingdom Altrad Babcock Full time

    Role: Commercial Manager Location: Hinkley Point C, Bridgwater Permanent Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation's vital assets. Altrad aspires to be the most trusted and valued support services company - learning from the ingenuity of its...

  • Graduate Ground Investigation Engineer[990507]

    1 month ago

    South West England, United Kingdom Central Alliance Full time

    Central Alliance are proud pre-construction specialists who work on important projects that enable our economy and society to grow: places to work and places to live; road and rail, tunnels and bridges; heat, light, power and water.Key Duties & Responsibilities:Supervision of site investigations (working away from home will be required).Logging of soil and...

  • Assistant Contracts Manager

    5 days ago

    North East England, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for an Assistant Contracts Manager to join our team within Vistry Works. As our Assistant Contracts Manager, you are responsible for assisting the Senior Contracts Manager(s) in overseeing operational activities, including the management of on-site erection Timber Frame systems and all associated tasks. You will be covering...

  • Assistant Contracts Manager

    4 days ago

    North East England, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for an Assistant Contracts Manager to join our team within Vistry Works. As our Assistant Contracts Manager, you are responsible for assisting the Senior Contracts Manager(s) in overseeing operational activities, including the management of on-site erection Timber Frame systems and all associated tasks. You will be covering...

  • Assistant Design Manager

    4 days ago

    North East England, United Kingdom Steve Ball Recruitment LTD Full time

    ASSISTANT DESIGN MANAGER POSITION : Assistant Design Manager LOCATION : Commutable from Hull , Beverley, Grimsby , Scunthorpe, Doncaster, Selby , Leeds , York THE ROLE : This is a great opportunity for an Assistant Design Manager to work for this main contractor on a large prestigious new build project. The role will be mainly site based with some home...

  • Assistant Manager

    3 hours ago

    North East England, United Kingdom Tapi Carpets & Floors Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Role We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating,...

  • Assistant Project Manager

    3 days ago

    North East England, United Kingdom AJP Recruitment Full time

    Fantastic Opportunity for Assistant Project Managers! Are you an ambitious Project Manager with approximately 2 years of post-qualification experience? Do you have a passion for driving projects to successful completion while growing your expertise across a variety of sectors? If so, we have the perfect opportunity for you! Position: Assistant Project...

  • Assistant Manager

    1 month ago

    North East England, United Kingdom Rack Room Shoes Full time

    Job Description Summary The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the...

  • Assistant Manager

    2 days ago

    North East England, United Kingdom Rack Room Shoes Full time

    Job Description Summary The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the...

  • Assistant Retail Store Manager

    4 days ago

    North East England, United Kingdom PDA Search & Selection Full time

    Job Title: Assistant Retail Store Manager Location: Driffield Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive An excellent opportunity has presented itself to join our client, as their Assistant Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for an...

  • Assistant Manager

    2 days ago

    North East England, United Kingdom GoDog Full time

    Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development The Assistant Campus Director is responsible for quality assurance of overall operations for the GoDog campus and acts as direct support for the Campus Director. As the Assistant Campus Director, you will be...

  • Assistant Manager Restaurant

    3 hours ago

    North East England, United Kingdom Tapi Carpets & Floors Full time

    Assist in the management of the store including sales targets and team motivation. Handle customer complaints in difficult situations. 25% colleague discount ~ Salary sacrifice pension ~ Share of profit bonus scheme ~ Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) ~ Employee Assistance Programme ~ Cycle to work...

  • Assistant Online Sales Manager

    18 minutes ago

    North East England, United Kingdom Pure Barre Full time

    At Pure Barre we believe in building a studio community that empowers and inspires the lifestyle and fitness goals of our members. Bonus based on performance Opportunity for advancement Pure Barre is the national leader in barre fitness with more than 500+ franchise locations in the United States and Canada. We are currently expanding our team at Pure...