Training & Sales Consultants

2 weeks ago

Edinburgh, United Kingdom Laings Full time

Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.
As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
· Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
· Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers.
· Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
· Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
· Maintaining excellent presentation of the jewellery and showroom.
· Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.
A passion for luxury products including jewellery, diamonds, gemstones and watches.
· A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
· Luxury retail sales experience (does not need to be jewellery specific).
· We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform.

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