Global Quality Assurance Manager

2 weeks ago

London, United Kingdom American International Group Full time

Global Quality Assurance Manager page is loaded Global Quality Assurance Manager Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id JR2401102

At AIG, we are reimagining the way we help customers to manage risk. Join us as our Global Quality Assurance Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you would create an impact

  • Reporting to the Head of GQA International you will be responsible for the delivery of the Claims Audit program for global Personal Insurance claims. This includes a program of Benchmarks reviews undertaken by auditors within your team and the facilitation of ongoing peer reviews undertaken within the Claims teams.
  • Maintain calibration of team members through collaboration to achieve consistency of qualitative reviews.
  • Provide clear and insightful reports for each Benchmark undertaken and if relevant work with the claims team on appropriate action plans. Benchmark reports are key to providing transparency on overall quality

What you’ll need to succeed

  • Proven claims experience including the handling and/or managing Personal Lines LOB claims.
  • Strong leadership skills, prior experience of leading successful teams an advantage.
  • A claims technical and operational background that will enable you to understand the improvement opportunities identified irrespective of the line of business and be credible with key claims stakeholders & managers.

Ready to take your career to the next level? We would love to hear from you

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Claims, Inc. About Us

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

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