Customer Operations Manager

3 weeks ago

Hucknall Nottinghamshire, United Kingdom DOFF PORTLAND GARDEN PRODUCTS Full time

About us Doff Portland is a leading independent UK Horticulture and Agriculture company known for its outstanding reputation and strong presence in domestic and international markets. To support this expansion, we are currently seeking a dynamic and experienced Customer Operations Manager to join our team.

As Customer Operations Manager, you will be responsible for overseeing all aspects of order management from receipt to delivery for customer in both the UK & EU. Key responsibilities include managing the Customer Operations team, ensuring sales support to external teams, and maintaining strong relationships with third-party logistics providers.

Full line management of the Customer Operations team (currently 2 direct reports).
Management of despatching and invoicing processes.
Setup and maintenance of new accounts incorporating pricing, product range and other details as required.
Proactive collaboration with third-party logistics providers to monitor performance and resolve issues.
Presentation of departmental metrics at management meetings.
Provision of varied support to field-based sales teams.

Minimum of 3 years’ experience as a line manager in sales office environment.
Proficiency in French and/or Italian language, to communicate verbally and by email (desired but not essential)
Degree level education or proven equivalent working experience.
Excellent management and organisational skills.
Proficient IT user (including Microsoft Office applications including word processing, spreadsheets, presentation, emails).
NO AGENCIES PLEASE

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