Home Delivery Operations Manager

2 weeks ago

Brighton East Sussex, United Kingdom Pilot Freight Services LLC Full time

** Home Delivery Operations Manager**

**Job Category****:** Last Mile **Requisition Number****:** HOMED004151 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services** is searching for a dynamic **Home Delivery Operations Manager Embedded Solutions** in the New Brighton, MNarea.

We have a rare opportunity for a behind-the-scenes logistics position. The Operations Manager is embedded in the operation and dedicated to being the best; to standing at the line of action and taking charge of a busy regional distribution center and making sure that teams on the front line are sharp and committed to excellence. You will oversee the team to fine tune processes, support the P&L expectations and decisions, and ensure that customers get the kind of treatment you demand for yourself. This is a high volume operation that calls for hyper-attentiveness to detail always, the ability to communicate clearly, set expectations, and lead with passion.

Our customers are iconic furniture, bedding, fitness, appliance, and electronics brands who expect a superior home delivery event for their clients. Youll have the opportunity to stand at the line of action and take charge of a busy regional distribution center while making sure that teams on the front line are sharp and committed to excellence.

If this is how you live and want to work, then we want to hear from you right now**.**

**Job Description:**

The Operations Manager - Embedded Solutions will report directly to the Regional DC Manager, but will work closely with several other team members throughout all stages of the dedicated delivery service. He/she will be responsible for the execution of the facility delivery team including but not limited to; order routing, contractor management, and customer service. The Operations Manager is responsible for daily planning, organizing, controlling and managing the over-all operations of delivery and return orders.

The DC Operations Manager must excel in a **HIGH VOLUME FURNITURE/BEDDING DELIVERY OPERATION**. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to handle a very fast paced, highly dynamic, and dead-line driven work place environment.

**Essential** **Functions**

* Provided the necessary communication and support between customers, suppliers and independent contractors regarding operations activity to ensure a smooth delivery and expected level of service.

* Managed the planning and coordination in executing order assembly and dispatch of product.

* Provided the efficient utilization of delivery team capacity and mechanical handling of equipment, ensuring quality, budgetary targets and environmental objectives were met.

* Worked with the Regional DC Manager to achieve financial objectives by supporting the preparation of an annual budget.

* Managed a P&L by operating the business within budgeted guidelines through scheduling expenditures and analyzing variances.

* Managed contractual agreements and key performance indicators set forth by the client.

* Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.

* Managed the resolution of complex escalations pertaining to Independent Contractors and customers; Reported on issues as needed to ensure complaints were addressed and resolved to client satisfaction.

* Utilized site operating systems to ensure daily execution of planned activities.

* Managed the recruitment and training of staff and ICs, as well as monitoring staff performance and progress.

* Conducted weekly client meetings to report and evaluate the quality of service received, providing solutions for continuous improvement.

* Ensured driver safety and compliance, loading in a safe manner and requirements were being met.

* Performed other dynamic duties as required.

**Qualifications**

* Bachelors Degree in related field preferred but not required; Completion of a college program in business administration or in a discipline related to facility operation and maintenance, or an equivalent combination of technical training and experience in administration or maintenance

* 5+ years supply chain experience in transportation, distribution and/or freight management; 2-4 years in a supervisory/management role; experience in a large distribution center strongly preferred

* Ability to work well in a fast-paced and high-intensity environment

* Ability to interact effectively at multiple levels in support of customer relationships (vendors, warehousing, sales and upper-management)

* Strong analytical skills, especially as it pertains to proactively managing and coordinating with others in order to meet our customers needs

* Excellent communication and presentation skills and high integrity

* Must be proficient in Microsoft Word, Excel and Outlook

* Proficient in the use of operating and routing software

* Ability to work flexible shifts and days of the week including holidays

* Ability to lift a minimum of 50 lbs.

* Ability to stand and complete repetitive tasks for complete shift.

**Skills**

**Preferred**

**Proficiency in written & verbal communication** *Advanced* **MS Office Suite** *Advanced* **EXCEL INTERMEDIATE** *Intermediate* **Customer service experience** *Advanced* **AS400** *Some Knowledge* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

Associates or better in Logistics /Supply Chain Management or related field.

**Experience**

**Preferred**

**3-5 years:** Supply chain experience in transportation, distribution and/or freight management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

#J-18808-Ljbffr

  • Right at Home Office Manager

    3 days ago

    Brighton, East Sussex, United Kingdom Right at Home Full time

    To manage the administration function of a Right at Home Office. This would include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of carers, scheduling care and monitoring operational performance. In addition to Office Administration tasks, this role will manage inside sales enquiries and develop...

  • Right at Home Office Manager

    3 days ago

    Brighton, East Sussex, United Kingdom Right at Home Full time

    To manage the administration function of a Right at Home Office. This would include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of carers, scheduling care and monitoring operational performance. In addition to Office Administration tasks, this role will manage inside sales enquiries and develop...

  • Collection and Delivery Manager

    5 days ago

    Grimsby, North East Lincolnshire, United Kingdom DX Delivery Full time

    Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating...

  • Leisure Operations Manager

    5 days ago

    West Sussex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...

  • Home Delivery Driver

    1 month ago

    East Kilbride, United Kingdom Resolve Recruitment Services Full time

    **Home Delivery Driver - East Kilbride** Resolve Recruitment are working alongside a leading supermarket chain who require Home Delivery Drivers in the East Kilbride area. .. **Saturday only**.. **The Role** - Delivering frozen and chilled goods - Loading orders and stock onto your van - Be able to help with the stores wider operation when required - You...

  • Home Delivery Driver

    1 month ago

    East Kilbride, United Kingdom Resolve Recruitment Services Full time

    **Home Delivery Driver - East Kilbride** Resolve Recruitment are working alongside a leading supermarket chain who require Home Delivery Drivers in East Kilbride and surrounding areas **The Role** - Delivering frozen and chilled goods - Loading orders and stock onto your van - Be able to help with the stores wider operation when required - You must have a...

  • Home Delivery Driver

    1 month ago

    East Kilbride, United Kingdom Resolve Recruitment Services Full time

    **Home Delivery Driver - East Kilbride** Resolve Recruitment are working alongside a leading supermarket chain who require Home Delivery Drivers in East Kilbride and surrounding areas **The Role** - Delivering frozen and chilled goods - Loading orders and stock onto your van - Be able to help with the stores wider operation when required - You must have a...

  • Home Delivery Driver

    4 weeks ago

    East Kilbride, United Kingdom Resolve Recruitment Services Full time

    **Home Delivery Driver, East Kilbride and Surrounding areas** Resolve Recruitment are working alongside a leading supermarket chain who require home delivery drivers in and around the East Kilbride area. **The Role** - Delivering frozen and chilled goods - Loading orders and stock onto your van - Be able to help with the stores wider operation when...

  • Registered Manager

    3 weeks ago

    Brighton, East Sussex, United Kingdom Olive Recruit Full time

    We are looking to recruit a Children Registered Manager to join our team. As a Children Registered Manager, your primary focus is on fostering a nurturing environment for children and young people. Their well-being is a priority, ensuring they experience love, happiness, health, and safety while having the opportunity to develop and fulfill their potential....

  • Administrator (Nursing Care Home)

    2 months ago

    Brighton, East Sussex, United Kingdom JCSI Full time

    LICENSED NURSING HOME ADMINISTRATOR LOCATION Brighton, MA **Must have reliable transportation JOB SUMMARY Presentation Rehabilitation and Skilled Care Center, a contracted veterans nursing home providing skilled nursing and rehabilitation in Brighton, MA is seeking a Licensed Nursing Home Administrator to join their team. The Nursing Home...

  • Administrator (Nursing Care Home)

    2 weeks ago

    Brighton, East Sussex, United Kingdom JCSI Full time €125,000

    LICENSED NURSING HOME ADMINISTRATOR LOCATION Brighton, MA **Must have reliable transportation JOB SUMMARY Presentation Rehabilitation and Skilled Care Center, a contracted veterans nursing home providing skilled nursing and rehabilitation in Brighton, MA is seeking a Licensed Nursing Home Administrator to join their team. The Nursing Home...

  • Administrative Assistant

    3 weeks ago

    Brighton, East Sussex, United Kingdom University of Brighton Full time

    Disability and Dyslexia Team Administrator (22.We pride ourselves on the support we give to our students that need additional learning support, in order to enhance their university experience. In this role, you will contribute to the delivery of high-quality information, advice and guidance service delivered by our busy and progressive Disability and...

  • Registered Home Manager

    4 weeks ago

    Brighton, East Sussex, United Kingdom Compass Associates Full time

    Registered Home Manager (Nursing) Salary £80,000 pa Brighton Passionate about high end, luxury lifestyle living? Experienced within clinical settings and quality Elderly Care? Are you ready to join a boutique care home company, organically growing across the country? If you have previous Home or Regional Management experience within luxury services, you...

  • Licensed Nursing Home Administrator

    2 months ago

    Brighton, East Sussex, United Kingdom JCSI Full time

    LICENSED NURSING HOME ADMINISTRATOR LOCATION Brighton, MA **Must have reliable transportation JOB SUMMARY Presentation Rehabilitation and Skilled Care Center, a contracted veterans nursing home providing skilled nursing and rehabilitation in Brighton, MA is seeking a Licensed Nursing Home Administrator to join their team. The Nursing Home Administrator...

  • Licensed Nursing Home Administrator

    2 weeks ago

    Brighton, East Sussex, United Kingdom JCSI Full time €125,000

    LICENSED NURSING HOME ADMINISTRATOR LOCATION Brighton, MA **Must have reliable transportation JOB SUMMARY Presentation Rehabilitation and Skilled Care Center, a contracted veterans nursing home providing skilled nursing and rehabilitation in Brighton, MA is seeking a Licensed Nursing Home Administrator to join their team. The Nursing Home Administrator...

  • Administrative Assistant

    3 weeks ago

    Brighton, East Sussex, United Kingdom University of Brighton Full time

    Disability & Dyslexia Team Administrator We pride ourselves on the support we give to our students that need additional learning support, in order to enhance their university experience. In this role, you will contribute to the delivery of high-quality information, advice and guidance service delivered by our busy and progressive Disability and Dyslexia...

  • Performance & Delivery Manager

    1 week ago

    East Sussex, United Kingdom Ingeus Full time €43,000

    Performance & Delivery Manager Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: We are recruiting in our Brixton, Islington and Hackney Offices Salary: £43,000 pro rata Please note that this is an 18 month FTC Ingeus are currently looking for a Performance & Delivery...

  • Performance & Delivery Manager

    1 week ago

    East Sussex, United Kingdom Ingeus Full time €43,000

    Performance & Delivery Manager Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: We are recruiting in our Brixton, Islington and Hackney Offices Salary: £43,000 pro rata Please note that this is an 18 month FTC Ingeus are currently looking for a Performance & Delivery...

  • Customer Delivery Driver

    1 day ago

    Brighton, East Sussex, East Sussex, United Kingdom Asda Part time

    Customer Delivery Driver - Brighton Job TitleCustomer Delivery DriverLocationMarina (Brighton)Employment TypePart timeContract TypePermanentHours per Week28SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date11 June 2024 About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...

  • Customer Delivery Driver

    1 day ago

    Brighton, East Sussex, East Sussex, United Kingdom Asda Full time

    Customer Delivery Driver - Brighton Job TitleCustomer Delivery DriverLocationBrightonEmployment TypeFull timeContract TypePermanentHours per Week38SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date30 May 2024 About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...