Online Customer Service Team Member

4 weeks ago

York North Yorkshire, United Kingdom Gear4music Full time

We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Your part in the performance

We are currently looking to recruit full-time Advisers to join our multilingual customer service division, based in York. This is a fantastic opportunity for an interesting career within the music products industry. We are currently looking people to join the team that can speak one or more of the following languages.

Norwegian
Danish
Swedish
Dutch
Italian
German

You will be passionate about providing our customers with a good experience when they buy from us. ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be set up to provide brilliant customer service. Becoming a valued member of our specialist Customer Service team

Confidence and an exceptional telephone manner with the ability to build rapport with customers.
Some experience of working in a customer service environment.
Computer literate to a high standard, with good Microsoft Office skills.
The work hours will be 8:00am to 4:30pm, Monday to Friday with occasional weekend working.

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

Generous discount scheme across our full range of music and home entertainment products.
Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
Free car parking and electric charging points.
Our modern office space features an onsite café and bar where we hold regular social events.
A relaxed dress code and a great coffee machine to make your day more enjoyable.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

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