Volunteer Patient Advocate Coordinator

2 weeks ago


Belfast, United Kingdom communityni.org - Jobboard Full time

Human Health Project‘s (HHP) foundation is built upon peer-to-peer health information, education, and support. Through our programs, our objective is to empower individuals locally and globally to manage their health.
Investigates and responds to patient care related/customer grievance/complaints in an attempt to resolve problematic issues, enhance understanding of the patient responsibilities and to enhance satisfaction with services provided by HHP. 
The Patient Advocate Coordinator assesses verbal and written grievances/complaints and satisfaction survey data to identify trends and areas for process improvement.
Volunteers for this position should have excellent customer service, computer and communication skills.
Attend training
Complete HHP patient advocacy system monitoring
Be open to learning about how to work with marginalized communities
Know basics on Insurance policies and procedures
Be knowledgeable of and abide by the HHP Confidentiality Policies and Procedures
Volunteers for this position should have excellent customer service, computer and communication skills
Act as a mentor for other Patient Advocates and assisting in the training process for new staff
Secondary school completion required
~5 years of healthcare experience required.
~ Must be over the age of 18
~ Some university/tech coursework preferred
~ Adaptability when dealing with constantly changing processes, computer systems
~ Provide mentorship to other advocates as assigned by Project Manager



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