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Employee Support Specialist

1 month ago

Taunton Somerset, United Kingdom Diabetes UK Full time

Summary
The South West and South Central team provides a crucial link between Diabetes UK and the community. We work to improve outcomes and access to diabetes care, empower people to live better and more confident lives with diabetes, and engage with diverse communities across the region to provide support and information.
The Regional Support Officer ensures the efficient operation of the regional team, supporting day to day administration and related internal and external services. You will also be the first point of contact in the region so will provide excellent customer care in providing support and information for people living with, and affected by, diabetes.
Interview(s) date: Thursday 12 December
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK, satisfactory references and DBS check if one is required.
Package
What we can offer you:
~ Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
~ A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
~ Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
~2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
~ Discounts on gym membership
~ Employee assistance programme to give you support on any issues that come up in life
~ Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
~ Very active social scene including sport teams, gardening and other activities
~ Generous pension provision, life assurance and income protection insurance
~ Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
As Regional Support Officer you will provide full administrative services to a team that is geographically dispersed across the region with a regional office based in Taunton. You will manage office logistics, financial process and ensure compliance with organisational policies regarding GDPR, health and safety, including undertaking risk assessments. You will support the set up and delivery of both face to face and online events. Crucially as first point of contact for the team you will provide excellent customer service to members of the public.
Ideal Candidate
As Regional Support Officer you will be self-motivated with the ability to prioritise a varied workload. You will have proven experience of office admin systems, excellent IT skills, including use of CRM/data management systems and online platforms. You will be someone who can work effectively with colleagues, understanding their administrative needs and responding positively. You will have experience of organising online and face to face events. You will have excellent customer service experience and able to engage with a diverse range of people and be willing to travel across the region to support events and other activity.
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