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Training and Quality Lead

3 months ago

Northern Ireland, United Kingdom Brook Street UK Full time €27,977

Brook Street Recruitment is working on behalf of our client - a well-known security company to recruit an experienced team leader to join the expanding business.
Ensure the effective running of the shift team
Manage the event and call handling performance of the shift team to achieve and exceed KPI`s
Responsible for maintaining and improving on the quality of work being delivered by the team
Help identify, develop and deliver training/coaching of the team
Assist in the analysis and resolution of selected customer complaints
Maintain a relevant production of succinct and timely reports for all aspects of shift team`s performance across all activities
Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans
All staff must comply with company no smoking policy on company premises.
All duties are carried out in compliance with company Health & Safety Policy, other company policies and statutory requirements.
The post holder is expected to adhere to the company Equal Opportunities Policy throughout the course of employment.
Must have a minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
Comprehensive IT skills including ability to use all MS Office packages, including Excel
Strong organisational and time management skills
Good people development and management skills
The role will require the person hired to work on a rota basis of shifts
The salary for the role is £27,977 per annum and an uplift of £15 will be paid for each night shift worked on top of this salary.