Business Transformation and Configuration Analyst
7 days ago
ServiceNow Product Owner – requires active DV clearance
Our client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic direction, roadmap, and implementation of ServiceNow features, enhancements, and integrations.
Define and communicate the vision and strategy for the ServiceNow platform.
Develop and maintain the product roadmap, prioritising initiatives based on business needs, user feedback, and strategic goals.
Ensure the product aligns with business objectives and supports the organisation’s digital transformation initiatives.
Manage and prioritise the product backlog, ensuring features, user stories, and bug fixes are well-defined and aligned with business priorities.
Review and approve user stories, design specifications, and other deliverables to ensure the product meets business needs and quality standards.
Use analytics tools to measure product performance and identify key metrics to support decision-making.
Provide stakeholders with regular updates on key performance indicators (KPIs) and product performance.
Proven experience as a ServiceNow Product Owner, ServiceNow Business Analyst, or similar role, with extensive knowledge of ServiceNow modules (ITSM, ITOM, ITAM, HR, etc.).
Strong background in Agile methodologies, particularly Scrum.
In-depth understanding of the ServiceNow platform and its capabilities, including configuration, development, and integrations.
Life Insurance (4x base pay)
Critical illness cover
Dental insurance
Paid Time Off and Paid holidays
Paid Parental Leave
Family building benefits like adoption assistance, surrogacy and cryopreservation
Flexible working
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