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2 months ago

Basingstoke amp Deane Hampshire, United Kingdom Alexander Fisher Recruitment Full time

Resident Liaison Officer RLO- Full time
We are looking for an experienced Resident Liaison Officer for my Client for a permanent role covering a project in the Basingstoke area. This is a great company to work for with perks such as healthcare and pension and travel paid for.

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Liaise with site team and Project Manager to ensure the smooth running of the project
Basic site administration including data entry of the in house ‘probe’ system for such as:
Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team
Site stock takes - Every Thursday stock takes are under taken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take.
Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised and recommend changes, in line with company policies.
Answering of phone calls and making any necessary appointments.
Work with client and resident representatives to track all services within the project, issues raised and their resolution