Customer Care Analyst
3 months ago
Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
Communication and cooperation with customers and distributors involved in the reported complaints
Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
Supports more complex complaints that are escalated
Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. Medical Info, Regulatory, PV
Support management with any projects / process improvement initiatives
Where applicable, translate vigilance reports into local language for submission to MOH
Experience in a Quality environment or customer service support role, preferably in a healthcare setting
High quality customer service skills
Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
Computer skills and ability to navigate through software systems
A fairly good command of the English
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Complaints Intake Analyst
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Marlow, Buckinghamshire, United Kingdom SRG Full timeResponsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...
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Product Surveillance Reporting Analyst
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Marlow, United Kingdom SRG Full timeProduct Surveillance Reporting Analyst6 months£17.96 p/hMarlow – hybrid (3 days on site)SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow.Purpose of the roleThe Reporting Specialist is responsible for executing all of the reporting, in partnership with internal and...
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Product Surveillance Reporting Analyst
1 month ago
Marlow, United Kingdom SRG Full timeProduct Surveillance Reporting Analyst6 months£17.96 p/hMarlow – hybrid (3 days on site)SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow.Purpose of the roleThe Reporting Specialist is responsible for executing all of the reporting, in partnership with internal and...
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Product Surveillance Reporting Analyst
3 weeks ago
Marlow, United Kingdom SRG Full timeProduct Surveillance Reporting Analyst6 months£17.96 p/hMarlow – hybrid (3 days on site)SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow.Purpose of the roleThe Reporting Specialist is responsible for executing all of the reporting, in partnership with internal and...
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Product Surveillance Reporting Analyst
1 month ago
Marlow, United Kingdom SRG Full timeProduct Surveillance Reporting Analyst6 months£17.96 p/hMarlow – hybrid (3 days on site)SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow.Purpose of the roleThe Reporting Specialist is responsible for executing all of the reporting, in partnership with internal and...
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Product Surveillance Reporting Analyst
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CRM Business Analyst
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Marlow, United Kingdom Carbon60 Full timeCarbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...
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Complaints Intake Analyst
4 weeks ago
Marlow, United Kingdom Carbon60 Full timeCarbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...
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Complaints Intake Analyst
4 weeks ago
Marlow, United Kingdom Carbon60 Full timeCarbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...
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