Part-time HR Officer Contract
1 month ago
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are recruiting for a temporary Part Time HR Generalist to join our team on a 6 month contract.
Support the local HR team in providing a high quality and proactive service to the business, virtually and/or on-site. Meeting both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the Company’s business objectives.
Provide guidance and support to Operations colleagues on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
· Act as first point of contact for line managers on all HR related issues, in particular:
o Performance Management
o Non agent Recruitment and Selection
o Human Resource Policies and Procedures
· Attend weekly/monthly operations meetings and provide support on HR related issues, in particular providing advice and agreeing actions in relation to absence management and conduct issues.
· Support the HR Team in providing advice and guidance to the site leadership team on best practice in human resources management, compliance with employment legislation, and internal security and audit procedures
· Work across multi-disciplined Ops teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations
· Work closely with site teams, in the development of a performance driven culture, which encourages individual ownership of results and associate development
· Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two way feedback is undertaken with associates
· Support the HR Team in ensuring attendance and attrition is effectively managed and reviewed, with remedial actions taken where necessary
· Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals
· Design and delivery of HR Master Classes
· Support and deliver HR related projects
· Support Max initiatives at a local and regional level
· Take personal responsibility to understand and comply with all company and client security requirements and policies.
college degree or directly related work experience
Highly computer literate
The post holder may be expected to supervise, support and develop other members of the HR Team
The Company is firmly committed to conducting business in compliance with the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Company policies on ethics and integrity.
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