Product Specialist

2 weeks ago

Cirencester Gloucestershire, United Kingdom The White Company Full time
Our Story

From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything, and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with over 72 stores across the UK and impressive global growth.

Our Role

As a Product Specialist, you will provide our customers with an enjoyable shopping experience and exceptional, personal customer service takingevery opportunity to maximise sales using a wealth of product knowledge, sales and service techniques. As an expert, you will drive sales and service in person, and receive training to link sell, recommend and place orders online for home delivery utilising our technology and samples and swatches available. A general but basic knowledge of IT would be highly advantageous.

Living our PRIDE values every day, you will be dedicated in making every customer feel extra special as well as being resourceful and imaginative in creating opportunities to introduce additional products that complement the customers choices.

What you'll be doing
  • Embrace every opportunity to ensure an enjoyable shopping experience and exceptional yet informal personal shopping service to suit the needs of the customer; whether that be a gift or restyling a room or wardrobe.
  • Build relationships with customers which engages them and encourages brand loyalty.
  • Dedicated to customer satisfaction and strives to find the best solution for the customer every time.
  • Uncover the customers needs through natural conversation and a genuine desire to help by creating opportunities to introduce additional products that complement their choices through physical and digital product available; navigating our website and iPads effectively to further showcase whats available for them.
  • Confidently deliver an omnichannel sales experience across face to face, telephone and email to build long standing relationships with the customer.

Please read through the attached Job Description for more detail.

What well offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.

  • 50% discount on our products,
  • 23 days holiday rising to 25 during service.,
  • A Volunteer Day with a charity of your choice,
  • In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
  • Automatic enrolment into the Group Personal Pension scheme,
  • Following successful probationary completion, youll be covered by our life assurance plan,
  • Social - Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.

PRIDE in everything we do

P Passionate We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues

R Resourceful We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability.

I Imagination -The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice

D Dedication We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.

E Everyone We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful people who share ideas and support team wellbeing.

JBRP1_UKTJ

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