Director, Customer Account Manager

2 weeks ago

High Wycombe Buckinghamshire, United Kingdom CPI Local Full time

I am recruiting for an innovative agency nestled in the heart of the Thames Valley, renowned for crafting cutting-edge retail solutions that seamlessly blend insight, creativity, and technical prowess. From entire flagship stores to bespoke executions, their team of thought leaders provide end-to-end design, production, installation, and fulfilment services, catering to some of the world's leading brands and executing truly groundbreaking campaigns. In light of an internal promotion, they are seeking a skilled Account Director. As the Account Director, you will take ownership of client relationships, driving growth for both their clients and their agency. You will lead a small team of Account Managers, ensuring that all client accounts are managed effectively and that strategic objectives are met. Reporting to the Business Unit Director, you will play a key role in strategic planning and business development initiatives.

and mentor the Account Management team, fostering a culture of collaboration, accountability, and excellence.
and deliver compelling client presentations, effectively communicating project status, results, and recommendations.
new opportunities within existing accounts, working closely with internal stakeholders to capitalize on revenue-generating prospects.
address client concerns and anticipate potential issues to ensure smooth project delivery and client satisfaction

Location High Wycombe (office 3 days a week)

experience within a similar industry Retail / Brands
approach with a focus on delivering high-quality service and exceeding client expectations.

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