Venue Project Manager

5 days ago

London, United Kingdom Peppermint Bars & Events Full time €45,000

Location: London/Hybrid Salary: £45,000
 
The Venue Project Manager will be responsible for overseeing the planning and execution of various venue projects, particularly during the early planning stages. This role will involve coordinating the planning, layout optimization, and preparation of venues to ensure they are set up for success. As projects move towards completion, the Venue Project Manager will begin the handover process to General Managers, who are overseen by the Venue Area Manager. The role will be approximately 75% focused on planning and 25% on providing operational support once venues are live and planning requirements lessen. 
Many of these projects repeat year after year, offering the opportunity to implement consistent improvements that positively impact future planning and operations. The Venue Project Manager will play a key role in identifying areas for improvement and ensuring that these changes are effectively integrated into recurring projects. 

Although the Venue Project Manager will provide some ongoing operational support, their primary responsibility will be to assist and collaborate with the Venue Area Manager to ensure smooth transitions and successful operations. Peppermint provides high-performance bar and event solutions to the world’s best entertainment businesses and consumer brands. Our core business is operating festival & event bars, brand activation and conjoined retail-led F&B solutions to the UK’s best festivals and outdoor events.

The recent partnership with Levy (Compass UK) has led our established business into new sectors within sports and stadium arenas across the UK, Ireland and Europe. These world class venues include the o2 arena, Wembley arena, Aviva Stadium and Johan Crujff stadium in Amsterdam. 

We also manage seasonal venues across the UK such as Freight Island in Manchester, Dreamland in Margate and Between the Bridges in London. 
 
Project Planning and Coordination:  
Venue Setup and Layout Design: Lead the early-stage planning and implementation of venue layouts, ensuring the strategic placement of bar facilities, both front of house (FOH) and back of house (BOH). Work closely with key stakeholders, including contractors, design teams, and internal departments, to align all project elements with overall objectives and ensure high-standard execution. Recruitment and Training: Assist in the recruitment and training of key personnel, such as Deputy General Managers and core team members, to ensure consistent service and experiences across venues before transitioning operations to General Managers. 
Event Package Development: Oversee the design and implementation of event packages, including VIP experiences, and ensure they integrate seamlessly with existing venue offerings and technologies during the planning phases. 
 
Bar and Equipment Oversight: Collaborate with bar contractors and internal teams during the venue's early stages to finalize bar setups, covering space allocation, equipment needs, and operational systems.
Menu and Service Management: Support the trader team, chefs, and beverage teams in developing menus aligned with the venue’s theme and operational goals. Oversee drink menu creation to complement the food offerings and enhance the guest experience, with ongoing support during operations. 
 
Digital Technology and Customer Interaction:  
Technology Integration: Lead the implementation and oversight of digital and customer-facing technologies during the planning phase, including EPOS systems, QR code ordering, pre-order screens, and other systems designed to enhance guest experience and operational efficiency. 
Ensure digital technologies are integrated creatively into the venue environments, focusing on enhancing customer interaction and supporting the venue’s thematic elements. 
 
Creative and Thematic Alignment:  
Venue and Experience Design: Collaborate with creative teams to ensure all elements of the venue, including food and beverage offerings, uniforms, and event space design, align with the overall theme. Work with professionals in design, branding, and operational efficiency to ensure each venue project has a consistent and engaging thematic presence during planning and post-opening support phases. 
 
Budget Management:  
Project Budget Oversight: Take full responsibility for managing project budgets during the planning stages, ensuring that all financial aspects are monitored and reported to stay within allocated parameters. Cost Control and Financial Reporting: Implement cost-control measures and provide regular financial updates to stakeholders, highlighting key expenditures, variances, and forecasts during both planning and early operational phases. 
Revenue Management: Oversee revenue strategies in planning and early-stage operations, ensuring financial targets are met across food, drink, and other venue offerings before handing over to operational teams. 
 
Work closely with the marketing team to promote venue offerings and contribute to creative strategies that align with the venue’s theme and objectives during the planning phase and support early operational promotions. 
Sponsorship and Revenue Strategy: Oversee sponsorship activities in collaboration with the commercial and stock teams, implementing strategies to optimize revenue and post-event opportunities, with a focus on early-stage planning. 
 
Performance Monitoring: Regularly evaluate the performance of operational aspects during both planning and live phases, making adjustments as needed to enhance efficiency and guest satisfaction. 
Maintain clear and consistent communication with all stakeholders, including senior management and external partners, to ensure alignment on project goals, timelines, and handover processes. 
 
Experience: Minimum 5 years of experience in project management within the events or hospitality industry, with a proven track record of delivering large-scale projects. 
Leadership Skills: Strong leadership and team management abilities, with experience in recruiting, training, and motivating staff. 
Organizational Skills: Exceptional organizational skills with the ability to manage multiple aspects of a complex project simultaneously. 
Budget Management: Digital Technology: Experience in overseeing customer-facing digital technology implementations, with an understanding of integrating technology into themed environments. 
Strong analytical and problem-solving abilities, with a focus on finding efficient, creative solutions. 
 
Company sick pay (10 days) 
Medicash- dental care, optical treatments, physiotherapy etc 
Employee assistance programme- counselling and support 
Discounts on shopping, travel, entertainment and dining 
Birthday day off 
Hybrid and remote working options 
Apprenticeship programmes available
Festival and sport event tickets/drinks tokens 
Enhanced maternity/paternity leave 

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