Student Lettings Administrator

3 weeks ago


South Ruislip Greater London, United Kingdom Property Management Recruitment Full time

PMR are seeking a Lettings Administrator to work as part of the onsite team at our clients Build to Rent residential development in Stockwell. The Lettings Administrator plays an important role in the successful operation of a residential rental building under our management. In order to meet the service requirements of our residents, Letting Administrator needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with customers.
Letting & Administrative
Conduct viewings to prospective tenants
Process and respond to lettings enquiries in a timely manner
Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Resident Managers in achieving leasing goals;
Understand the local rental market by conducting regular mystery shopping and competitor analyse
To implement and support the companies branded marketing campaigns
Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
Update of weekly social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.)
Process resident applications including completion of background and credit checks
Assist with deposit protection scheme set up and releases
Assist with preparation of check-in and check-out reports
Assist with move in / move out customer journey procedures
Assist with the collection of rents, ensure collection and deposit on a timely basis
Utilise Yardi property management system to record various transactions as required
Utilise property management software to record transactions and run various operating reports
Assist with market surveys and "open houses"
Protect & Nurture the Asset
Comply with regular fire safety and health and safety standards
Assist in undertaking scheduled flat inspections and recording of same
Day to day assistance in management of preventive and reactive maintenance
Adhere to business operating processes, systems and standards
Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager
Requirements:
Essential
At least 2 years' experience in property letting or related business (student accommodation, commercial buildings, hotels)
Strong sales skills and confidence in promoting a product
Excellent customer service skills
Desirable
Experience of working in the private residential sector
ARLA member
Yardi or similar property system knowledge
TPBN1_UKCT



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