Current jobs related to Customer Service Advisor - Dorking Surrey - Snakehive
-
Customer Service Advisor
3 weeks ago
Dorking, United Kingdom Tru Talent Full timeCustomer Service AdvisorBasic Salary: Up to £30,000 (DOE)Working Hours: 7:30 am - 17:00 pm Monday - Friday (occasional Saturday)Location: SloughNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for...
-
Customer Service Advisor
3 weeks ago
Dorking, United Kingdom ASI Recruitment Full timeCustomer Service AdvisorBasic Salary £30,000 + BonusIndependent Body ShopDorking“For every minute spent organising and hour is saved”Job OpportunityMy client in the Redhill area is looking for a Body Shop Advisor to look after the customer service duties for this family-run business. You will require all the customer service skills you would expect, as...
-
Customer Service Advisor
1 month ago
Dorking, United Kingdom CV-Library Full timeCustomer Service Advisor Basic Salary £30,000 + Bonus Independent Body Shop Dorking “For every minute spent organising and hour is saved” Job Opportunity My client in the Redhill area is looking for a Body Shop Advisor to look after the customer service duties for this family-run business. You will require all the customer service...
-
Customer Service Advisor
4 months ago
Dorking, United Kingdom Unum Full timeJob Posting End Date: July 05 **Who are we?** We are Unum - one of the UK’s leading employee benefits providers. We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we’re part of highly successful global...
-
Customer Service Advisor
4 months ago
Dorking, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Dorking Sports Centre in Mole Valley. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. The role is for 6.5 hours per week. As Customer Service Advisor, you'll enjoy making a...
-
Customer Service Advisor
5 months ago
Surrey, United Kingdom Everyone Active Full time**RECRUITMENT OPPORTUNITY** **CUSTOMER SERVICE ADVISOR at Cheam Leisure Centre** **Part-Time & Casual positions available** **Part-Time hours available - weekdays between 3.00pm-10.00pm & weekends** **Everyone Active is currently seeking ambitious and self-motivated individuals to take on these roles who are ready to embrace our brand mission of 30...
-
Service Advisor
3 weeks ago
Dorking, Surrey, United Kingdom ASI Recruitment Full timeJob OpportunityWe are seeking a highly organized and customer-focused Service Advisor to join our team at ASI Recruitment. As a Service Advisor, you will be responsible for providing exceptional customer service, managing customer bookings, and ensuring seamless communication with insurance companies, workshop staff, and management.ResponsibilitiesTaking...
-
Service Advisor
3 weeks ago
Dorking, Surrey, United Kingdom ASI Recruitment Full timeJob OpportunityWe are seeking a highly organized and customer-focused Service Advisor to join our team at ASI Recruitment. As a Service Advisor, you will be responsible for providing exceptional customer service, managing customer bookings, and ensuring seamless communication with insurance companies, workshop staff, and management.ResponsibilitiesTaking...
-
Customer Service Advisor
5 months ago
Dorking, United Kingdom Snakehive Full time**Job Title**: Customer Service Advisor & Administrative Support **Reports to**: Senior Customer Service Advisor **Hours**: Full-Time (37.5 hours a week) Hello! We’re Snakehive, and we’re big believers that _It’s what’s inside that counts._ This means we celebrate good people who do great things, we design & craft leather accessories that are made...
-
Service Advisor
1 week ago
Surrey, United Kingdom Sytner Full timeAbout the RoleWe are seeking a highly motivated Service Advisor to join our team at Sytner South West London. As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that vehicles are serviced to the highest standards.Key Responsibilities* Provide exceptional customer service...
-
Customer Service Representative
1 month ago
Dorking, United Kingdom ASI Recruitment Full timeJob Title: Customer Service AdvisorASI Recruitment is seeking a highly organized and customer-focused individual to join our client's team as a Customer Service Advisor in their Body Shop. This is a fantastic opportunity to work in a family-run business and develop your skills in customer service, administration, and communication.Key Responsibilities:Manage...
-
Customer Service Representative
1 month ago
Dorking, United Kingdom ASI Recruitment Full timeJob Title: Customer Service AdvisorASI Recruitment is seeking a highly organized and customer-focused individual to join our client's team as a Customer Service Advisor in their Body Shop. This is a fantastic opportunity to work in a family-run business and develop your skills in customer service, administration, and communication.Key Responsibilities:Manage...
-
Automotive Service Advisor
4 weeks ago
Dorking, Surrey, United Kingdom ASI Recruitment Full timeJob OpportunityOur client, a family-run independent body shop in Dorking, is seeking a skilled Body Shop Advisor to oversee customer service duties. This role requires excellent customer service skills, computer literacy, and comfort with phone interactions. The ideal candidate will be highly organized and able to manage daily tasks...
-
Automotive Service Advisor
4 weeks ago
Dorking, Surrey, United Kingdom ASI Recruitment Full timeJob OpportunityOur client, a family-run independent body shop in Dorking, is seeking a skilled Body Shop Advisor to oversee customer service duties. This role requires excellent customer service skills, computer literacy, and comfort with phone interactions. The ideal candidate will be highly organized and able to manage daily tasks...
-
Automotive Service Advisor
4 weeks ago
Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full timeService AdvisorAscent Sourcing Ltd is seeking a highly organised and proactive individual to join the team as a Service Advisor within the high-level repair centre in Dorking.The successful candidate will be responsible for frequent contact with customers, updating them throughout the repair process, and assessing/reviewing client vehicles on the...
-
Automotive Service Advisor
4 weeks ago
Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full timeService AdvisorAscent Sourcing Ltd is seeking a highly organised and proactive individual to join the team as a Service Advisor within the high-level repair centre in Dorking.The successful candidate will be responsible for frequent contact with customers, updating them throughout the repair process, and assessing/reviewing client vehicles on the...
-
Customer Service Representative
4 weeks ago
Dorking, United Kingdom ASI Recruitment Full timeJob OpportunityOur client, a family-run business in the Redhill area, is seeking a Body Shop Advisor to handle customer service duties. The ideal candidate will possess excellent customer service skills, be computer literate, and comfortable on the phone.ResponsibilitiesManage customer bookings and liaise with insurance companies, workshop staff, and...
-
Customer Service Representative
4 weeks ago
Dorking, United Kingdom ASI Recruitment Full timeJob OpportunityOur client, a family-run business in the Redhill area, is seeking a Body Shop Advisor to handle customer service duties. The ideal candidate will possess excellent customer service skills, be computer literate, and comfortable on the phone.ResponsibilitiesManage customer bookings and liaise with insurance companies, workshop staff, and...
-
Customer Service Representative
2 months ago
Dorking, Surrey, United Kingdom Pets Corner UK Full timePets Corner UK is a leading family-run business seeking a customer-focused Sales Advisor to join our team in Dorking. As a Sales Advisor, you will be responsible for delivering exceptional customer service, assessing customer needs, and recommending our products and services.Key Responsibilities:Provide outstanding customer service, ensuring every customer...
-
Customer Service Representative
2 months ago
Dorking, Surrey, United Kingdom Pets Corner UK Full timePets Corner UK is a leading family-run business seeking a customer-focused Sales Advisor to join our team in Dorking. As a Sales Advisor, you will be responsible for delivering exceptional customer service, assessing customer needs, and recommending our products and services.Key Responsibilities:Provide outstanding customer service, ensuring every customer...
Customer Service Advisor
2 months ago
Hello We’re Snakehive, and we’re big believers that It’s what’s inside that counts. This means we celebrate good people who do great things, we design & craft leather accessories that are made to last, and we’re dedicated to creating smart accessories that protect the things you really care about. We’re a fast-growing company full of fun, talented & ambitious people, and we’re on the hunt for more to join us.
Our HQ is based in Dorking, Surrey.
Responsibilities:
- Responsible for helping with the smooth sailing of day-to-day customer service at Snakehive, making sure that customer issues are resolved and escalated in a timely and respectful manner
- Responsible for the execution of Snakehive’s customer service policies
- Keep the phones answered, ensure the emails are responded to, and keep the chat-desk chatting away, being sure to call for backup from the team when things get busy
- Work with the logistics and warehouse teams to process returns and correct any issues with customer orders and shipping
- Support with the implementation of new processes and technology in the continuously improving Customer Service Team
Person Specification
Desired Experience
- Experience in a multi-channel customer service role (e.g. via email, on the phones and on live chat)
- Retail or e-commerce experience
- Working knowledge of Zendesk, Gorgias or a similar virtual customer service centre is desired
Essential Skills & Knowledge
- Hands on experience interacting with customers and solving their problems on a daily basis in a fast-moving environment is essential for success in this role
- People skills: The ability to understand the subtext to what someone is saying without them saying it is absolutely critical.
- Fluent in written and spoken English
- Proficiency in Microsoft Office
Personal Qualities
- A hands-on, can-do attitude
- A natural desire to help people and do the right thing
- A natural-born people person, who relishes in the opportunity to take a customer from angry to amazed in the shortest path possible
- The ability to adapt quickly to changing circumstances, while staying cool as a cucumber
- A team player who believes if you are not over-communicating then you are under-communicating
- Keen attention to detial. You spotted that typo, and you knew it was probably intentional.
- A quick thinker who can spot problems, find solutions, and communicate them to a team within the blink of an eye
- Curious in nature and always looking to question, learn, and look for better ways to do things
- You relish working in a small company with a fast paced and high-pressured environment
- Proactive, confident, coupled with strong verbal and written skills
- You are personable, fun, and appreciate that being part of a team is about more than getting the job done
