IT Support Analyst

3 weeks ago

Abingdon Oxfordshire, United Kingdom Hays Technology Full time

2-Month Initial Contract, possible extensions beyond.
Our client is a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country.
Maintaining an asset registry and overseeing the lifecycle of user devices.
Handling incidents and requests via the service management tool.
Providing support for a diverse and continually evolving range of applications, software, and hardware.
Upholding governance standards across all IT service management processes.
Collaborating with management to comprehend and effectively coordinate issue resolution.
Identifying recurring issues or service risks.
A minimum of 2 years' experience in a similar role,such as IT support or service/help desk.
Proficiency in troubleshooting network issues at the user level.
Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN troubleshooting.
Experience with industrial systems (e.g., Knowledge of network cabinets and structured cabling.
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