Senior Relationship Manager Commercial Banking

3 months ago


Aldermaston Berkshire, United Kingdom eTeam Full time

Role: Senior Employee Relations Manager Contract Length: 12 months
Location: Aldermaston 3 days in office
Lead and manage a personal case load and/or projects, drawing on rele-vant expertise to resolve complex issues and manage business risk.
• Lead, coach and develop a diverse team to consistently provide high quality, timely and effective HR/ER advice and support to the business in line with the company people plan.
• Deliver a company wide HR service line including associated data management, pro-vider management, legal compliance and delivery of supporting employee communi-cations.
• Lead the consistent delivery of high-quality HR/ER advice to customers, working to agreed SLAs and driving a customer centric service and culture of continuous im-provement and process optimisation.
• Enabling the performance and results of the team. Lead and deliver a defined HR service to support the needs of the business; work with each Head of HR CoE’s to ensure that at all times they are legally compliant, relevant and timely, and reflect AWE’s needs and industry best practise.
• Provide data, undertake expert analysis, research and make recommendations on HR solutions.
• Facilitate the creation and management of reports to track our key measures of suc-cess.
• Align AWE process, policies and practices to keep in line with best practice, legal re-quirements etc. Build relationships with external related organisations in order to maintain legal and regulatory compliance and best practise.
• Maintain and promote high personal standards in environment, safety, health, secu-rity and quality and be a great team player.

Embed a coaching style across the team, enabling and driving great peo-ple leadership in the business.
• Regularly review individual and team performance to identify and resolve issues and drive improvements in line with expectations.
• Support business and HR projects as a dedicated specialist ensuring provision of creative expert advice and guidance.
• Be the expert and escalation point for your area of specialism for the HR function.
• Participate in and manage discussions and negotiations with the Trade Unions (TUs) as required, and build the necessary relationships with local TU representatives.
• Provide expert support to the Heads of HR and HR Operations Team.
• Anticipate legal updates, ensure they are interpreted for our business and take ac-tion to maintain the service.
• Support and train colleagues to manage and maintain HR policy in the specialist ar-ea.
• Support business and HR projects as the dedicated lead for HR policy ensuring pro-vision of creative and specialist advice and guidance.
• Ensure HR related documentation (hard copy and electronic) is appropriately han-dled, managed and retained in compliance with data privacy regulations, including the archiving process; Ensure local work instructions are followed to maintain process compliance and quality.
• Maintain understanding of up to date employment regulations, applicable laws and Company policy.

Strong Employee Relations experience with a proven track record in a previous HR role, in particular experience of dealing with numerous and high-ly complex Employee Relations cases,
• Chartered member of the CIPD or a relevant degree/NVQ level 7 equivalent in Hu-man Resource Management or similar
• Demonstrates strong commercial approach and understanding of business needs.
• Passionate about customer service and delivering professional HR support to the business.
• Experience of coaching and influencing line managers and senior business leaders.
• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
• Resilient, Adaptable and Flexible.



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