Relationship Manager

3 months ago

Aldermaston Berkshire, United Kingdom eTeam Full time

Job Title: Senior Employee Relations Manager Location: Aldermaston, UK
Job Type: Full Time Contract, 12 months
Work Model: Hybrid

Lead and manage a personal case load and/or projects, drawing on relevant expertise to resolve complex issues and manage business risk.
• Lead, coach and develop a diverse team to consistently provide high quality, timely and effective HR/ER advice and support to the business in line with the company people plan.
• Deliver a company wide HR service line including associated data management, provider management, legal compliance and delivery of supporting employee communications.
• Lead the consistent delivery of high-quality HR/ER advice to customers, working to agreed SLAs and driving a customer centric service and culture of continuous improvement and process optimisation.
• Enabling the performance and results of the team. Lead and deliver a defined HR service to support the needs of the business; work with each Head of HR CoE’s to ensure that at all times they are legally compliant, relevant and timely, and reflect Client’s needs and industry best practise.
• Provide data, undertake expert analysis, research and make recommendations on HR solutions.
• Facilitate the creation and management of reports to track our key measures of success.
• Align Client process, policies and practices to keep in line with best practice, legal requirements etc. Build relationships with external related organisations in order to maintain legal and regulatory compliance and best practise.
• Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.

Embed a coaching style across the team, enabling and driving great people leadership in the business.
• Regularly review individual and team performance to identify and resolve issues and drive improvements in line with expectations.
• Support business and HR projects as a dedicated specialist ensuring provision of creative expert advice and guidance.
• Be the expert and escalation point for your area of specialism for the HR function.
• Participate in and manage discussions and negotiations with the Trade Unions (TUs) as required, and build the necessary relationships with local TU representatives.
• Provide expert support to the Heads of HR and HR Operations Team.
• Anticipate legal updates, ensure they are interpreted for our business and take action to maintain the service.
• Support and train colleagues to manage and maintain HR policy in the specialist area.
• Support business and HR projects as the dedicated lead for HR policy ensuring pro-vision of creative and specialist advice and guidance.
• Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; Ensure local work instructions are followed to maintain process compliance and quality.
• Maintain understanding of up to date employment regulations, applicable laws and Company policy.

Strong Employee Relations experience with a proven track record in a previous HR role, in particular experience of dealing with numerous and highly complex Employee Relations cases,
• Chartered member of the CIPD or a relevant degree/NVQ level 7 equivalent in Hu-man Resource Management or similar
• Demonstrates strong commercial approach and understanding of business needs.
• Passionate about customer service and delivering professional HR support to the business.
• Experience of coaching and influencing line managers and senior business leaders.
• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
• Resilient, Adaptable and Flexible.
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